ANA ANASTASIO
Ocala,FL
Summary
Highly motivated Bilingual Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving costumer satisfaction while increasing profits.
Overview
19
19
years of professional experience
Work History
Bilingual Sales Associate
Havertys Furniture
Port Charlotte, FL
01.2023 - 12.2023
- Enhanced customer satisfaction by providing personalized service and product recommendations in both English and Spanish languages.
- Increased store revenue through upselling and cross-selling, utilizing bilingual communication skills.
- Assisted customers in navigating sales floor, ensuring seamless shopping experience for diverse clientele.
- Conducted product demonstrations to showcase features and benefits, resulting in higher sales conversion rates.
- Developed strong rapport with clients by addressing inquiries and resolving concerns promptly, fostering long-term relationships.
- Collaborated with team members to achieve monthly sales goals, consistently exceeding targets.
- Promoted customer loyalty programs to encourage repeat business from both English-and Spanish-speaking patrons.
- Provided expert guidance on product selection based on individual needs, earning trust among customers as reliable source of information.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
Bilingual Sales Associate
Ashley Furniture Homestore
Port Charlotte, FL
07.2018 - 10.2022
- Responsible for promoting and selling furniture
- Provide costumers with design assistance to reinforce their selections and help them to complete their rooms
- Maintain knowledge of sales, promotions, furniture style and products
- Explanation of special financing plans and promotions
- Used product knowledge, abilities and customer relations skills to drive substantial sales increases
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Organized store merchandise and displays to promote and maintain visually appealing environments.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Enhanced customer satisfaction by providing personalized service and product recommendations in both English and Spanish languages.
- Assisted customers in navigating sales floor, ensuring seamless shopping experience for diverse clientele.
- Increased store revenue through upselling and cross-selling, utilizing bilingual communication skills.
- Promoted customer loyalty programs to encourage repeat business from both English-and Spanish-speaking patrons.
- Provided expert guidance on product selection based on individual needs, earning trust among customers as reliable source of information.
- Participated in weekly team meetings to discuss strategies for improving overall store performance using bilingual capabilities as asset.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Bilingual Sales Associate
Badcock & Furniture & More
Venice, FL
01.2017 - 12.2018
- Listened to customer needs and desires to identify and recommend optimal products.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases
- Engage with costumers in sincere and friendly manner
- Greet costumers in timely fashion while quickly determining their needs, answered questions regarding products
- Built relationships with costumers to increase like hood of repeat business
- Recommended merchandise to costumers based on their needs and preference
- Maintain knowledge of current sales and promotions, policies
- Sold ancillary products such as insurance , extended warranties, and financial options for costumers
- Assisted customers in navigating sales floor, ensuring seamless shopping experience for diverse clientele.
- Provided expert guidance on product selection based on individual needs, earning trust among customers as reliable source of information.
Sales Associate
Cracker Barrell Old Country Store
Venice, Fl
09.2014 - 12.2017
- Sales and conversion targeting English and Spanish speaking costumers
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Provided exceptional services to ensure pleasant shopping experiences and adhere to company protocol.
- Ensured efficient and timely replenishment of sales floor merchandise.
- Answered customer questions regarding merchandise and pricing.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Fine Jewelry Sales Associate
Macy's
Sarasota, Fl
09.2016 - 12.2016
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Utilized bilingual skills to help other sales associates close sales with Spanish-speaking customers whenever needed.
- Protected purchase items with proper bagging and wrapping to prevent damage.
- Utilized bilingual skills to help other sales associates close sales with Spanish-speaking customers whenever needed.
- Cleaned jewelry cases each day by dusting and using glass cleaner to ensure displays were pristine.
- Replenished merchandise from inventory during downtime when stock became low.
- Fielded questions and solved problems by informing customers of current promotions and store policies.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
Translator/ Education Paraprofessional
Estes Park School District R-3
Estes Park, CO
08.2004 - 06.2012
- Oral and written translations of school's documents, conferences, meetings and all general communication
- Taught English as Second Language
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
- Assessed student assignments to check quality and completeness and assign grades.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported instructor with test administration, curriculum development and assignment grading.
- Supported classroom activities, including tutoring, grading
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
- Provided real-time interpretation services during conferences, contributing to seamless communication between speakers and attendees.
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Delivered high-quality subtitle translations for multimedia content, enhancing viewer comprehension and enjoyment.
- Supported legal teams by providing precise translations of contracts, agreements, and other crucial documentation.
Education
Bachelor of Science - Economy
University of Zulia
Zulia / Venezuela1991
Skills
- Bilingual individual with excellent costumer service skills and education
- Excellent people and communication skills
- Positive and engaging personality
- Sales experience, persuasion
- Passion, enthusiasm and energy to generate sales
- Product and service knowledge
- Sales motivated
- Customer rapport
- Oral and written communication and English and Spanish
- Attention to Detail
- Active Listening
- Problem Solving
- Interpersonal Skills
Timeline
Bilingual Sales Associate
Havertys Furniture
01.2023 - 12.2023
Bilingual Sales Associate
Ashley Furniture Homestore
07.2018 - 10.2022
Bilingual Sales Associate
Badcock & Furniture & More
01.2017 - 12.2018
Fine Jewelry Sales Associate
Macy's
09.2016 - 12.2016
Sales Associate
Cracker Barrell Old Country Store
09.2014 - 12.2017
Translator/ Education Paraprofessional
Estes Park School District R-3
08.2004 - 06.2012
Bachelor of Science - Economy
University of Zulia