Ana Arellano
Ridgewood,NJ
Summary
Results-driven Regional Technical Manager with 7 years in MEP industry. Expertise in project development and mechanical design principles. Proven ability to enhance customer satisfaction and foster client relationships, driving business growth. Experienced in delivering persuasive sales presentations and managing client engagement to boost sales volume.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Regional Technical Manager
Armstrong International
New York, NY
03.2023 - Current
- Collaborated with engineering to resolve client technical inquiries and implement product modifications, ensuring customer satisfaction.
- Delivered technical presentations to educate clients on product benefits and features.
- Cultivated client relationships through communication and product demonstrations, resulting in increased client engagement.
- Managed sales pipeline using CRM software to track leads and customer interactions.
- Increased sales volume by providing tailored support to new and inactive customers, fostering long-term loyalty.
- Participated in trade shows, conferences, seminars, and industry events to network and promote company products.
Project Manager
Leonard Powers, Inc.
New York, NY
08.2021 - 03.2023
- Developed project plans with established timelines, assigned tasks to appropriate teams, and managed workflow throughout construction.
- Monitored and managed projects by developing and tracking expenses, invoicing, work schedules, materials on hand, and scope of work to completion.
- Built strong partnerships with project teams and external vendors to improve collaboration.
- Conducted steam trap surveys for hospitals, universities, museums, theaters, and commercial and residential buildings using Armstrong's SAGE UMT®.
- Provided technical training to building personnel on steam trap testing with the use of the Armstrong's SAGE UMT®
Manufacturing Engineer
Lee Spring Company
Brooklyn, NY
01.2020 - 08.2021
- Design, develop, and validate 20-25 mechanical components each week.
- Established and monitored manufacturing processes, enhancing daily productivity through targeted modifications.
- Assisted with planning and executing production of mechanical components used in COVID testing product.
- Coordinated material movement to manufacturing facilities, ensuring readiness for timely job starts.
- Maintained a record of completing projects within budget and on time.
- Reviewed customer blueprints and consulted with clients to clarify components' objectives and requirements.
Manufacturing Engineering Intern
Lee Spring Company
Brooklyn, NY
07.2019 - 12.2019
- Assisted in reducing the job queue by 75% resulting in manufacturing completion dates to be 100% on time.
- Developed alternate manufacturing routes to improve efficiency.
- Created CADs for prototyping and engineering support for multiple clients, enhancing design accuracy and project efficiency.
- Maintained precise records of customer samples to ensure accurate measurements for manufacturing.
- Collaborated with five engineers, assisting with the testing of products.
Caterer
New York Athletic Club
New York, NY
01.2009 - 07.2019
- Delivered catering services to groups of 50 to 300 guests at one time while effectively collaborating with a team.
- Coordinated customer requests with kitchen staff during banquet functions, enhancing overall customer satisfaction.
- Coordinated food service stations and venue accommodations, including setup and tear-down of furniture and equipment per customer guidelines.
- Maintained cleanliness and organization of customer and food preparation areas to support efficient service.
- Resolved food or service complaints promptly, contributing to increased customer satisfaction.
Education
Bachelor of Technology - Mechanical Engineering
New York College of Technology CUNY
Brooklyn, NY12.2019
Associate of Arts - Secondary Education
LaGuardia Community College CUNY
Long Island City, NY06.2012
Skills
- Customer relationship management
- CRM expertise
- Technical and Sales presentations
- Product knowledge
- Solution selling
- Project development and management
- Software proficiency
- Inventory and Sales tracking
- Thermal systems analysis
- Mechanical design principles
- Material performance evaluation
- Accounts payable/ Accounts receivable
- Team Leadership
Languages
Spanish
Certification
- Premier Certified Energy Manager Training, Association of Energy Engineers - 2022
- Heat Transfer Training, Armstrong - 2022
- Introductory to HVAC systems and Controls using Focus Lite with Omni BEMS products, lnnotech - 2022
- Project Management Basics, American Management Association - 2022
Affliations
- The American Society of Heating, Refrigerating and Air-Conditioning Engineers - July 2022 to Current
- Hospital Engineering Society of Greater New York - June 2023 to Current
- Association of Plumbing Engineers New York Chapter - June 2023 to Current
- Association of Medical Facility Professionals- July 2022 to Current
- The American Society of Mechanical Engineers- November 2019 to Current
Timeline
Regional Technical Manager
Armstrong International
03.2023 - Current
Project Manager
Leonard Powers, Inc.
08.2021 - 03.2023
Manufacturing Engineer
Lee Spring Company
01.2020 - 08.2021
Manufacturing Engineering Intern
Lee Spring Company
07.2019 - 12.2019
Caterer
New York Athletic Club
01.2009 - 07.2019
Bachelor of Technology - Mechanical Engineering
New York College of Technology CUNY
Associate of Arts - Secondary Education
LaGuardia Community College CUNY