Victor Loyola
Port Saint Lucie,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Regional Technical Manager
Daikin Air-Conditioning
Waller, TX
01.2013 - 11.2023
- Remote Technical support for product and installation
- Provided technical guidance and expertise to regional staff.
- Resolved escalated customer service inquiries related to technical issues.
- Conducted regular site visits with team members to discuss product improvements, developments and performance issues
- Performed monthly financial audits
HVAC Instructor
Fortis College
Port Saint Lucie
01.2011 - 06.2013
- Developed and implemented lesson plans to instruct students on the principles of HVAC
- Assessed student progress through tests and quizzes in order to evaluate understanding of course material.
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
- Provided individualized instruction to students to improve their academic performance.
Service Technician
Forward Electric & Air Conditioning
Palm City, FL
01.2011 - 03.2013
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Conducted service appointments to diagnose and fix problems.
- Training of other service technicians with installs
Education
Associate of Arts - Business
Keiser University
Port Saint Lucie, FL06-2018
Skills
- Sales Support
- Innovation management
- Product Lifecycle Management
- Staff Development
- Operational Efficiency
- Software troubleshooting
- Hardware troubleshooting
- Process Improvement
- Budget Management
- Customer Service
- Performance Evaluation
- Microsoft Office 365 Suites
- Technical training
- Documentation And Reporting
Languages
Spanish
Professional
Certification
- N.A.T.E North American Technical Excellence
- ACCA Air Conditioning Contractors of America
- HVAC Lincoln Technical School
References
References available upon request.
Timeline
Regional Technical Manager
Daikin Air-Conditioning
01.2013 - 11.2023
HVAC Instructor
Fortis College
01.2011 - 06.2013
Service Technician
Forward Electric & Air Conditioning
01.2011 - 03.2013
Associate of Arts - Business
Keiser University
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