Ana Arend
Dandridge,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in rental industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
QCM
Cabins For YOU
Sevierville, TN
06.2021 - Current
- Coached and supported third-party clients, creating self-sufficient competencies within customer service personnel and Inspectors
- Created/Assigned Inspection Schedules
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Improved quality processes for increased efficiency and effectiveness.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Managed around 150 cabins
- Worked with cabin owners and their Owner Representatives to maintain property quality.
Owner/Operator
A&A Property Management And More
Dandridge, TN
01.2016 - 06.2021
- Assisted cabin owners in management of their properties inside and outside.
- Managed day-to-day business operations.
- Maintained 90% customer satisfaction
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Maintained cleanliness of bathrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Cabin Cleaner
Blessed Cleaning And More, LLC
Seymour, TN
06.2018 - 03.2020
- Safely used chemicals and other cleaning equipment.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional cabin cleaning checklist.
- Documented and reported necessary facility and building repairs observed.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
- Cleaned and stocked cabins by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Printing Press Operator/Packer
Cenveo
Jefferson City , TN
02.2017 - 06.2018
- Logged, trafficked and updated projects in job management software.
- Set up and operated printing press machines.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Promptly removed completed loads from press.
- Loaded and positioned unprinted materials.
- Adjusted press during production runs to maintain specific registration and color densities.
- Checked job information at each press to verify that correct ink was delivered.
- Successfully completed monthly safety training sessions.
- Mixed and poured paint and color mixtures into reservoirs.
- Completed 99% of jobs on time/before deadline
Owner/Operator
Arend Cleaning Services
Kalispell, MT
03.2012 - 11.2015
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions.
- Created schedules for 4 employees
- 10% Turn over rate
Education
Bachelor of Science - Business Administration And Management
Shorter University
Rome, GADiploma - Medical Billing And Encoding
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2015
High School Diploma -
Bridge Academy
Kalispell, MT06.2008
Skills
- Dependable and Responsible
- Problem-Solving
- Flexible and Adaptable
- Streamline/Breezeway/MS Office/Google platform
- Organization and Time Management
- Attention to Detail
- Team building
- Decision Making
- Good Telephone Etiquette
Timeline
QCM
Cabins For YOU
06.2021 - Current
Cabin Cleaner
Blessed Cleaning And More, LLC
06.2018 - 03.2020
Printing Press Operator/Packer
Cenveo
02.2017 - 06.2018
Owner/Operator
A&A Property Management And More
01.2016 - 06.2021
Owner/Operator
Arend Cleaning Services
03.2012 - 11.2015
Bachelor of Science - Business Administration And Management
Shorter University
Diploma - Medical Billing And Encoding
Ultimate Medical Academy - Clearwater
High School Diploma -
Bridge Academy