Ana Argueta Magarin
Hempstead,New York
Summary
I am a hardworking professional who offers hospitality experience and enthusiasm for helping others reach the maximum potential. I am familiar with organization and providing customer satisfaction. I am comfortable with a fast working environment and handling demanding workloads. I am highly motivated and desire to take on new challenges. I have a strong work ethic, high adaptability, and good interpersonal skills. I am adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
El Guadalajara
Hempstead, New York
08.2019 - Current
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Balanced cash register at end of shift according to established procedures.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Cashier
Otto's Delicatessen
Wantagh, NY
09.2023 - 07.2024
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
01-2018
Skills
- Bilingual (spanish & english)
- Stock replenishment
- POS
- Sales Techniques
- Promotional planning
- Customer Relationship Management (CRM)
- Active listener
- Visual displays
- Store maintenance
- Reliable and punctual
- Friendly and outgoing
- Verbal and written communication
- Problem-Solving
- Strong interpersonal skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Cashier - Otto's Delicatessen
09.2023 - 07.2024
Restaurant Hostess - El Guadalajara
08.2019 - Current
Division Avenue Senior High School - High School Diploma,