Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Eslava

Summary

Hardworking psychology student interested in I-O Psychology and Human Resources, combining strong interpersonal skills with data-driven problem solving. Experience in customer service, team coordination, and leadership, plus training in Excel, Tableau, and A/B testing. Seeking an internship where I can support employee engagement, people analytics, and HR operations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Cucina Moderna
08.2023 - 12.2023
  • Coordinated with kitchen, staff, and manager to ensure smooth dining experiences and address guest concerns, reducing average time by 15%
  • Conducted dining area walk-throughs to monitor service quality and control wait times
  • Directed costumers to bar area during busy periods, boosting drink sales by 10% while delivering exceptional service, fostering loyal clientele and positive guest experiences
  • Handled over 30 phone inquiries per shift with etiquette to make reservations, takeout orders, and payment transactions

Sales Associate

Aeropostale
06.2022 - 08.2022
  • Organized and displayed merchandise to drive sales by 10% and enhance store appeal
  • Provided personalized assistance to over 20 customers per shift, ensuring product needs were met. Delivered friendly, professional customer service to improve shopping experience
  • Monitored for security risks and implemented theft prevention strategies
  • Kept knowledge of promotions, policies, and sales strategies to meet goals. Collaborated with team members to exceed daily sales targets
  • Led cashier duties, including handling payments, processing returns, and verifying cash drawer accuracy

Education

Bachelor of Arts - Industrial And Organizational Psychology

Florida International University
Miami, FL
04-2027

Skills


  • People/HR: Communication, Customer & Stakeholder Support, Team Collaboration, Event Coordination
  • Data/Tools: Microsoft Excel (Pivot Tables, Charts, Functions, Data Analysis ToolPak), Tableau, A/B Testing
  • Analysis: Data Cleaning, Filtering & Sorting, Summary Statistics, Data Visualization, Storytelling with Data
  • Languages: English (Bilingual), Spanish (Bilingual)

Certification

Global Accelerator — Data Analytics Certificate , Summer 2025

  • Analyzed datasets in Excel using functions, pivot tables , and charts to uncover insights.
  • Built and presented dashboards in Tableau to communicate findings to non-technical audiences.
  • Interpreted A/B test results to make data-informed recommendations.
  • Consolidated and cleaned data from multiple sources; highlighted key metrics and trends.
  • Collaborated with a global team to complete analysis tasks and present results.

Timeline

Restaurant Hostess

Cucina Moderna
08.2023 - 12.2023

Sales Associate

Aeropostale
06.2022 - 08.2022

Bachelor of Arts - Industrial And Organizational Psychology

Florida International University

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