Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Ana Arias

Guest Service Agent
Bronx,NY

Summary

Skilled professional delivering customer service and administrative excellence, including clerical and technological support and memorable and friendly customer service.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Front Desk Agent

Moxy Nyc Downtown
New York, New York
11.2024 - Current
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Welcomed and checked-in and built relationships with guests to guarantee exceptional customer service.
  • Answered multi-line phone system and enthusiastically greeted callers and fulfilled guests room requests.
  • Enhanced guest satisfaction by efficiently managing check-in, check-out processes and collected room deposits, fees, and payments.

ESL Teacher

Chinese American Planning Council
New York, New York
04.2022 - 11.2024
  • Created and delivered engaging lesson plans to accommodate different learning styles of 15- 20 students.
  • Educated students in basics of English grammar and conversational speaking.
  • Adopted new technology and online platforms to facilitate student learning.
  • Developed and taught ESL curriculum to improve students' conversational abilities.

Remote Administrative Assistant

Aria Realty Group
Orlando, FL
01.2023 - 09.2024
  • Maximized agent productivity by managing appointment scheduling, email correspondence, phone calls, and other operational tasks as needed.
  • Handled various clerical and administrative functions including preparation of reports, charts, and customized forms, and special projects.
  • Created posts for company social media.
  • Maintained and update sales records, databases, and CRM systems.
  • Prepared and organized sales materials, presentations, and reports.
  • Provided support in managing property listings and updating listing information.

AMC Crew Member

AMC Theaters
11.2018 - 03.2022
  • Provided excellent and memorable customer service by greeting customers and meeting quality expectations.
  • Demonstrated consistent and successful sales techniques by meeting expectations for membership sales, suggestive selling, upselling and merchandising.
  • Complete transactions by greeting each guest, identifying guest's needs, operating PoS terminals, completing loyalty transactions and ensuring positive experience for guests.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

Bachelor of Fine Arts - Computer Animation

Pratt Institute
Brooklyn, NY
02.2016

High School Diploma -

High School of Art And Design
New York, NY
06.2011

Skills

  • Friendly, Positive Attitude

  • Organization and Time Management

  • Calm Under Pressure

  • Multitasking Abilities

  • Problem-Solving

  • Customer Service

  • Computer Skills

  • Friendly, Positive Attitude

  • Teamwork and Collaboration

Software

Autodesk Maya

Microsoft Word, Excel, Powerpoint

Operating Systems - Windows, Mac & iOS

Z-Brush

Adobe Creative Cloud

Timeline

Front Desk Agent

Moxy Nyc Downtown
11.2024 - Current

Remote Administrative Assistant

Aria Realty Group
01.2023 - 09.2024

ESL Teacher

Chinese American Planning Council
04.2022 - 11.2024

AMC Crew Member

AMC Theaters
11.2018 - 03.2022

Bachelor of Fine Arts - Computer Animation

Pratt Institute

High School Diploma -

High School of Art And Design

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