Ana Bannwart Costa
Orlando,FL
Summary
Results-driven business professional with extensive experience in team leadership and sales performance enhancement. Proven skills in sales analysis, employee training, and conflict resolution, leading to increased team productivity and customer satisfaction. Microsoft Office Certified with strong organizational and time management capabilities. Currently pursuing a Bachelor of Applied Science in Business Administration, combining academic knowledge with practical leadership experience to drive business growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Experience Lead
Pet Smart
Orlando, Florida
02.2025 - Current
- Supervised daily store operations, leading associates to achieve performance goals.
- Monitored sales metrics, consistently improving conversion rates and upselling opportunities.
- Trained and coached new hires, enhancing onboarding efficiency and productivity.
- Resolved escalated customer concerns diplomatically, ensuring positive guest experiences.
- Coordinated with management to uphold operational excellence and policy compliance.
- Supported inventory management, merchandising standards, and promotional execution.
- Fostered collaboration among associates to boost morale and motivation.
Cahier
Pet Smart
Orlando, Florida
08.2024 - 02.2025
- Processed transactions with precision while fostering positive customer interactions.
- Assisted team with restocking, merchandising, and providing customer support.
- Handled cash and electronic payments accurately, ensuring accountability.
- Learned the roles of other departments to provide coverage and keep the store operational.
Education
Associate of Arts - Business Administration
Valencia College
Orlando, FL12-2035
BBA - Business Administration
Valencia College
Orlando, FL12-2025
Skills
- Sales analysis
- Team leadership
- Conflict resolution
- Employee training
- Customer service
- Time management
- Attention to detail
- Communication skills
Languages
Portuguese
Native/ Bilingual
English
Native/ Bilingual
Spanish
Limited
Certification
- Business Operations Certified
- Microsoft Certified
Timeline
Customer Experience Lead
Pet Smart
02.2025 - Current
Cahier
Pet Smart
08.2024 - 02.2025
Associate of Arts - Business Administration
Valencia College
BBA - Business Administration
Valencia College