Ana Batista
Drums,Pennsylvania
Summary
Energetic Ice Cream Server with established customer service skills and foodservice experience. Adaptable employee, bringing flexibility and enthusiasm to diverse teams. Collaborative team leader, operating cash register, cleaning and managing customer flow. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Ice Cream Server
Pocono Mountain Creamery
05.2022 - Current
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Kept tidy and organized area to comply with cleanliness standards.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Managed lines with more than 30 customers
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory
- Notified supervisor and peers of low product inventory and customer complaints
Orientation Leader
Hazleton Area Academy Of Sciences
07.2023 - 07.2023
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information.
- Coordinated and led group campus tours of up to 19 students and parents.
- Worked closely with management staff to create new and lucrative tours.
Education
High School Diploma -
Hazleton Area Academy of Sciences
Drums, PA06.2025
Skills
- Bakery Operations
- Billing and Payment Processing
- Health and Safety Standards
- Stocking and Organizing
- Cleanliness Standards
- Greeting Customers
- Teamwork and Collaboration
- Customer Service
Accomplishments
I successfully organized a fundraiser for the Ruths Place Women's shelter.
I took a college level sociology class at Luzerne Community College while in High School to build college credit for the future. I am now currently taking an Art and Phycology class.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Orientation Leader
Hazleton Area Academy Of Sciences
07.2023 - 07.2023
Ice Cream Server
Pocono Mountain Creamery
05.2022 - Current
High School Diploma -
Hazleton Area Academy of Sciences
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