Ana Baxter
Germantown,MD
Summary
With over 13 years of customer-focused experience, I am currently seeking a permanent position with a promising and fast-paced organization. My expertise includes written and verbal communication, leadership, and management. I take pride in my ability to ensure customer satisfaction and am eager to contribute my skills to the success of your organization.
Overview
9
9
years of professional experience
Work History
Office Manager/ Dispatching
Airpark Towing & Auto Repair
2021.05 - Current
- Dispatching Drivers to do tows and Roadside assistance.
- Initiated outbound calls to request/validate customer information
- Made sure all customers leave the interaction satisfied and problems solved.
- Record all events in daily logs, reports, and documentation
- Accurately typed 55 words per minute with no errors.
- Managed and processed account payables/receivables
- Achieved performance goals on consistent basis.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
HR/Administrative Assistant
Planet Cotton
2016.02 - 2021.05
- Create/manage bulk orders placed by customers.
- Respond to email order requests and make changes if required.
- Accounts Payables/Receivables
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Entered and updated data, ran reports and identified variances for accurate recordkeeping product movements.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Answered and directed outbound and inbound phone calls
- Daily inventory management/shipping
- Processed payments and contracts
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Order processing
- Entered and updated data, ran reports and identified variances for accurate recordkeeping product movements.
Education
BBA - Human Resources Management And Accounting
American InterContinental University
05.2020
High School Diploma -
Northwest High School
Germantown, MD06.2012
Skills
- English/Spanish Speaking
- Customer Service Assistance
- Written/Verbal Communication
- Neutralizing escalations
- Quickbooks
- Microsoft Excel
- Outbound/Inbound Calls
- Payroll
- Dispatching
Languages
Spanish
Full Professional
Timeline
Office Manager/ Dispatching
Airpark Towing & Auto Repair
2021.05 - Current
HR/Administrative Assistant
Planet Cotton
2016.02 - 2021.05
BBA - Human Resources Management And Accounting
American InterContinental University
High School Diploma -
Northwest High School
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