ANA B. GONZALEZ

• Analysis of processes and creating of new processes to archive the best client experience from start to finish
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Problem- solving experience and capabilities to assist customers and team members .
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• To be the primary point of contact for costumers , providing high level of costumer service by ensuring all the costumers were welcomed with a friendly enthusiastic manner
• Handled down-payments as well as refunds , Tags and registrations
• In charged of costumer service phone calls
• Receive , process and direct costumer complains to appropriate services .

• Selling gym memberships
• Devising personal sales goals and targets to archive a continued year-over-year sales growth -Creation and implementation of sales incentives , marketing materials , social media campaigns , and inventory management techniques .
• Carried out professional service, retaining polite and friendly approach at all times.

Graduated with honors . President of clubs, GPA: 3.99