Ana Benitez
Washington
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
10
10
years of professional experience
1
1
Certification
Work History
FOH Supervisor
Colada shop
Washington
03.2023 - Current
- Supervised front-of-house operations ensuring quality customer service.
- Trained and mentored new staff on service standards and procedures.
- Managed daily inventory levels and organized stock for efficient service.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Conducted regular cleanliness checks to uphold health and safety standards.
- Assigned tasks to FOH employees based on their skill set and availability.
- Responded quickly to any operational issues that arose throughout the shift.
- Communicated regularly with kitchen staff regarding orders placed by customers.
- Directed and supervised the daily operations of front-of-house staff, ensuring quality service standards.
- Resolved customer complaints promptly and efficiently while maintaining a positive attitude.
Barista
Pret A Manger
Washington
09.2021 - 05.2022
- Prepared high-quality coffee beverages using espresso machines and brewing equipment.
- Maintained cleanliness and organization of the cafe, including workstations and dining areas.
- Provided exceptional customer service by greeting guests and taking orders promptly.
- Trained new baristas on beverage preparation techniques and cafe procedures.
- Handled cash register operations, processing payments accurately and efficiently.
- Collaborated with team members to ensure smooth cafe operations during peak hours.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Placed orders with suppliers for delivery of products required for daily operations.
Barista
Point Chaud Cafe
Washington
06.2015 - 03.2020
- Prepared high-quality coffee beverages using espresso machines and brewing equipment.
- Maintained cleanliness and organization of the cafe, including workstations and dining areas.
- Provided exceptional customer service by greeting guests and taking orders promptly.
Skills
- Coffee brewing
- Espresso preparation
- Sanitization practices
- Cash handling
- Customer relationship management
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Adaptability
- Quality control
- Positive and professional
Certification
- Abra
- Servsafe certification
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
FOH Supervisor
Colada shop
03.2023 - Current
Barista
Pret A Manger
09.2021 - 05.2022
Barista
Point Chaud Cafe
06.2015 - 03.2020
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