Desired Job Title
Petty Officer Second ClassDispatcherWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Kissimmee, FL, USOrlando, FL
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
Ana Bermudez
Kissimmee,FL
Work Preference
Summary
Dynamic leader with extensive experience in operations and team coordination. Known for reliability and adaptability, driving mission success through effective problem-solving and communication. Strong focus on collaboration and achieving objectives, leveraging skills in leadership and critical thinking. Comfortable working in fast-paced environments and quickly adapting to constantly changing priorities. Strong emotional intelligence and committed to successfully handling stress in high-pressure situations.
Overview
11
11
years of professional experience
Work History
Petty Officer Second Class
US Navy
Jacksonville, FL
04.2017 - 12.2025
- Supervised daily operations of personnel and equipment to enhance mission readiness.
- Coordinated training programs, ensuring compliance with safety regulations and operational standards.
- Implemented process improvements that streamlined workflows and increased efficiency across units.
- Conducted performance evaluations, providing mentorship to junior personnel for skill development.
- Led cross-functional teams in executing complex missions, fostering collaboration and communication among members.
- Analyzed operational data to drive informed decision-making, improving overall mission outcomes and effectiveness.
- Developed strong relationships with cross-functional teams to foster collaboration and improve communication within the unit.
- Assisted in planning and executing mission objectives, contributing to overall mission success.
- Served as a trusted mentor to junior personnel, offering guidance on career development opportunities and fostering professional growth within the unit.
- Managed complex projects under strict deadlines, ensuring timely completion without compromising quality or accuracy.
- Increased overall unit morale with proactive recognition of exceptional performance among team members.
- Mentored and supervised 20-30 personnel within unit, providing positive guidance for professional and personal development.
- Handled administrative requirements, maintained records and submitted operational reports.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
Dispatcher
Bags Inc.
Orlando, FL
05.2015 - 03.2017
- Coordinated logistics for timely deliveries, optimizing routes based on real-time traffic conditions.
- Managed communication between drivers and clients to ensure clarity in delivery expectations.
- Trained new dispatch staff on software systems and best practices for effective communication.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Education
High School Diploma -
Poinciana High School
Kisssimmee, FLSkills
- Operational planning
- Policy enforcement
- Training and mentoring
- Personnel supervision
- Team development
- Personnel management
- Project management
- Attention to detail
- Time management
- Multitasking Abilities
- Reliability
- Organizational skills
- Crew leadership
Navy and Marine Corps Achievement Medal x2
Awarded these medals due to superior performance of my duties while serving at both of my Duty Stations. My exceptional professional ability, personal initiative and dedication to duty, were in keeping with the highest traditions of the United States Naval Service.
Timeline
Petty Officer Second Class
US Navy
04.2017 - 12.2025
Dispatcher
Bags Inc.
05.2015 - 03.2017
High School Diploma -
Poinciana High School