Ana Bernal
Katy
Summary
Experienced medical billing professional prepared for this role with strong focus on accuracy, compliance, and efficiency. Skilled in coding, billing software, claims processing, and insurance verification. Known for team collaboration, adaptability to changing needs, and achieving tangible results. Reliable and detail-focused in all tasks.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
8
8
years of professional experience
Work History
Medical Billing Coordinator/Lead Patient Service Representative
PrimeCare Medical Group / WellMed At Katy
12.2019 - Current
- Managed patient inquiries through phone and in-person interactions, ensuring timely resolution of concerns.
- Facilitated patient scheduling and appointment confirmations to optimize clinic operations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Facilitated communication between patients and various departments and staff.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Collected room deposits, fees, and payments.
Medical Billing Assistant
Vega Billing LLC
07.2017 - 11.2019
- Reviewed patient invoices for accuracy, resolving discrepancies promptly to maintain billing integrity.
- Collaborated with healthcare providers to gather necessary documentation for claim submissions.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Monitored outstanding invoices and performed collections duties.
Education
High School Diploma -
Cypress Springs Highschool
Cypress, TX06-2015
Skills
- ICD-10 knowledge
- Accounts receivable management
- Medical coding expertise
- Teamwork and collaboration
- Customer service
- Billing and collection procedures
- Multitasking and organization
- Insurance claims processing
- Office administration
- Data entry proficiency
- FLUENT IN SPANISH
- Phone and email etiquette
- Flexible schedule
Timeline
Medical Billing Coordinator/Lead Patient Service Representative
PrimeCare Medical Group / WellMed At Katy
12.2019 - Current
Medical Billing Assistant
Vega Billing LLC
07.2017 - 11.2019
High School Diploma -
Cypress Springs Highschool