Melissa Meade
Brook Park,OH
Summary
Dynamic leader with proven success in team management and CRM software knowledge at Revenue Group. Excelled in boosting team morale and resolving customer issues, enhancing client relationships. Skilled in multitasking and adaptability, demonstrated through effective staff training and complaint handling. Achieved significant improvements in team performance and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Medical Billing Representative - Team Lead
Revenue Group
05.2023 - Current
- Conducted periodic audits of billing records to identify errors or inconsistencies, ensuring proper documentation for future reference.
- Precisely evaluated and verified benefits and eligibility.
- Evaluated patients' financial status and established appropriate payment plans.
- Maintained and updated a team review spreadsheet to help organize patients updated insurance information or billing errors.
- Maintained HIPAA compliance while managing confidential patient data, enhancing security measures for sensitive information.
- Collected payments and applied to patient accounts.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Established a positive work environment through open communication channels and active participation in team meetings, fostering a culture of collaboration and growth.
- Posted and adjusted payments from insurance companies.
- Coached team members in techniques necessary to complete job tasks.
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
Bar Manager
Paponettis Pizza & Pub
05.2014 - 03.2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Education
High School Diploma -
Electronic School Of Tomorrow
Remote06.2015
Skills
Team Management
ICD-10 Knowledge
CPT Coding Familiarity
Medical Billing Software Proficiency
Claims Processing Proficiency
HIPAA Compliance Understanding
Patient Confidentiality Practices
Organizational abilities
Payment Posting Abilities
Call center experience
Complaint Handling
Team coaching
Time Management
Multitasking and Organization
Staff Training
Adaptability
Timeline
Medical Billing Representative - Team Lead
Revenue Group
05.2023 - Current
Bar Manager
Paponettis Pizza & Pub
05.2014 - 03.2023
High School Diploma -
Electronic School Of Tomorrow
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