ABIGAIL JOSEPH
Cibolo,Tx
Summary
Proven to excel in patient and customer service roles, I leveraged my organizational skills and calm demeanor at Physician Premier Emergency Service to enhance patient satisfaction and streamline billing processes. With a knack for multitasking and a positive attitude, I consistently met and exceeded performance metrics, contributing significantly to team success and operational efficiency. Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner. Flexible hard worker ready to learn and contribute to team success. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Service Representative/ Medical billing
Physician Premier Emergency service
07 2022 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Balanced deposits and credit card payments each day.
- Used RN to schedule appointments.
- Took copayments and compiled daily financial records.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Resolved billing inquiries and disputes in timely fashion.
- Verified insurance eligibility and coverage for patients.
Tier 2 Customer Service Representative
Teleperformance USA
10 2018 - Current
- Adapted communication style according to diverse clientele needs, ensuring clarity and understanding during each interaction effectively.
- Conducted follow-up calls to gauge satisfaction levels post-resolution, identifying areas for potential improvement moving forward.
- Handled sensitive information securely and discreetly, ensuring compliance with data protection regulations at all times.
- Consistently met performance metrics with effective problem-solving tactics, resulting in positive reviews from customers.
- Provided comprehensive product knowledge to address customer questions confidently and accurately.
- Managed high-pressure situations calmly, prioritizing tasks effectively while maintaining a professional demeanor.
- Supported the implementation of new CRM software, streamlining processes for faster resolution times.
- Crosstrained in multiple departments to provide seamless assistance regardless of the specific issue at hand.
- Coordinated with the team to share workload during peak periods, ensuring optimal service delivery and minimal customer wait times.
- Contributed to a reduction in overall customer complaints by consistently delivering high-quality support interactions.
- Reduced call wait times for better customer experience by efficiently handling inquiries and escalating issues when necessary.
- Maintained detailed records of customer interactions for accurate tracking and analysis of trends or recurring issues.
- Collaborated with colleagues across departments to expedite resolution efforts when needed, improving overall efficiency levels within the team.
- Assisted in training new hires, ensuring they were well-equipped to meet company standards in customer service excellence.
- Enhanced team productivity by sharing best practices and collaborating on process improvements.
- Retained customers through empathetic interactions, negotiation skills, and offering tailored solutions to their concerns.
- Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
Content Moderator
TaskUs
New Braunfels, TX
04.2023 - 03.2025
- Read, evaluated and edited manuscripts or other materials submitted for publication.
- Prepared, rewrote and edited copy to improve readability.
- Reviewed content for compliance with internal policies and procedures.
- Evaluated user reports regarding potential violations of terms of service.
- Provided feedback to content creators on best practices for creating engaging content.
- Proofed copy to detect and correct errors in spelling, punctuation and syntax.
- Applied knowledge of relevant laws, regulations, and industry best practices when making decisions about content moderation.
- Edited digital images lightly or with advanced techniques to create desired effects.
- Verified facts, dates and statistics using standard reference sources.
Customer Service Representative
TTEC
07 2017 - 08 2018
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Unlicensed auto insurance
AllState
07 2017 - 07 2019
- Take calls from customer to assist them with their auto insurance policy.
- Increased customer satisfaction by providing personalized auto insurance solutions tailored to individual needs.
- Participated in ongoing professional development opportunities, staying current on relevant industry certifications and licenses required for continued success as an Auto Insurance Agent.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance and effective communication of changes to clients.
- Maximized agency revenue by consistently meeting and exceeding assigned sales targets, contributing to overall financial success.
Customer Service Representative
Comcast
04 2019 - 05 2021
- Take internet issue calls
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Distance Learning and Certification - Medical Billing And Coding
Texas State University
Texas06.2021
FIRST SCHOOL LEAVING CERTIFICATE -
MODEL PRIMARY SCHOOL GARKI
2010
MASS.COMM (AWAITING RESULT) Medical Billing and Coding Certificate. 2yearss course. -
DORBEN POLYTECHNIC BWARI FCT
ABUJA N.2010
SENIOR SECONDRY SCHOOL CERTIFICATE -
GOVERNMENT SECONDARY SCHOOL
NASSARAWA2007
Skills
- Organizational Skills
- Multitasking Abilities
- Customer Service
- Recordkeeping
- Written Communication
- Good Telephone Etiquette
- Calm Under Pressure
- Remote Office Availability
- Excellent Communication
- Problem-Solving
- Team Management
- Friendly, Positive Attitude
- Check-in coordination
- Patient greeting
- Patient follow-up
- Patient confidentiality
- Office administration
- Patient admitting
- Customer service
- Data entry proficiency
- Phone etiquette
- Patient intake
- Electronic health records
- Medical terminology
- HIPAA compliance
- Medical billing
- System updates
- Medical filing
- Clinical data entry
- Payment collection
- Scheduling appointments
- Insurance verification
- Reception management
- Patient education
Certification
- Certified medical billing and coding, for 3years
Accomplishments
- Supervised team of 15 staff members.
- Documented and resolved issues which led to my promotion.
Personal Information
Name & contact
Timeline
Content Moderator
TaskUs
04.2023 - 03.2025
Patient Service Representative/ Medical billing
Physician Premier Emergency service
07 2022 - Current
Tier 2 Customer Service Representative
Teleperformance USA
10 2018 - Current
Customer Service Representative
TTEC
07 2017 - 08 2018
Unlicensed auto insurance
AllState
07 2017 - 07 2019
Customer Service Representative
Comcast
04 2019 - 05 2021
Distance Learning and Certification - Medical Billing And Coding
Texas State University
FIRST SCHOOL LEAVING CERTIFICATE -
MODEL PRIMARY SCHOOL GARKI
MASS.COMM (AWAITING RESULT) Medical Billing and Coding Certificate. 2yearss course. -
DORBEN POLYTECHNIC BWARI FCT
SENIOR SECONDRY SCHOOL CERTIFICATE -
GOVERNMENT SECONDARY SCHOOL