Jennifer Sheppard
Muskogee
Summary
Compassionate Medical Assistant with 30 years experience with a knack for completing tasks efficiently and productively. Possess specialized skills in patient care, medical record management, and clinical procedures. Excel in communication, empathy, and adaptability, ensuring seamless support to healthcare teams and providing exceptional service to patients.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Medical Assistant/Patient Service Representative
Warren Clinic Gastroenterology Dr. Ajay Sangal
Muskogee
12.2023 - 07.2025
- Managed electronic health records, ensuring accurate data entry and maintenance.
- Communicated with insurance companies regarding patient coverage and billing inquiries.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Greeted patients and answered inquiries at Warren Clinic Gastroenterology.
- Scheduled appointments and managed patient records efficiently.
- Verified insurance information for patient services and procedures.
- Assisted patients in completing necessary forms for treatment processes.
- Provided compassionate support to patients during their visits and calls.
- Answered incoming calls in a professional manner.
- Collected patient information accurately for electronic health records.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Ensured all necessary paperwork was completed prior to patient visits.
- Obtained proper authorization and identification to release confidential medical records.
- Assisted with the completion of medical forms and records.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Managed high volume of incoming calls, delivering exceptional customer service to patients and families.
- Cultivated positive patient relationships, enhancing satisfaction scores and facilitating optimal care.
- Stayed current on community-based resources and services useful to patients.
Medical Assistant
Naga M Javvaji MD
Muskogee
08.2016 - 05.2023
- Assisted physicians with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated follow-up care for patients.
- Conducted routine lab tests and prepared specimens for analysis.
- Maintained a clean and organized clinical environment for safety.
- Supported administrative tasks including billing and insurance verification.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, requested by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Educated patients about medications, procedures and physician's instructions.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered medications under physician's supervision.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
Receptionist
Azzam Almounajjed MD
Muskogee
03.2015 - 06.2016
- Greeted patients and visitors with professionalism and warmth.
- Managed multi-line phone system, directing calls efficiently.
- Scheduled appointments using electronic health record systems.
- Maintained patient confidentiality in compliance with HIPAA regulations.
- Assisted patients with insurance verification and billing inquiries.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed payments and updated accounts to reflect balance changes.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Greeted customers, answered general questions and directed to appropriate locations.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Education
Campus Closed Before Receiving Certification - Medical Assisting With Office Management
Vatterott College, Tulsa OK
Tulsa, OK 06.2017 - 08.2018
Skills
- Electronic health records
- Insurance verification
- Patient scheduling
- HIPAA compliance
- Customer service
- Effective communication
- Organizational skills
- Medical terminologies
- Intake control
- Payment collection
- Vital sign monitors
- Data entry
- Prioritizing stat orders
- ICD 10 coding -Procedure Codes
- Procedure assistance
- Laboratory specimen collection
- Insurance authorizations
- Vital sign monitoring
- Equipment sterilization
- Immunization administration
- Phlebotomy techniques
- Medical records confidentiality
- EKG administration
- Preparing specimens and samples
- Patient triage
- Patient assessments
- Stocking supplies
- Appointment scheduling
- Medical terminology
- Electronic medical records
- Electrocardiography (EKG)
- Reliable transportation
- Specimen labeling
- Reliable team player
- Restocking lab supplies
- Appointment reminders
- Valid OK driver's license
- First aid
- Clinical documentation
- Maintaining confidentiality
- Clinical operations
Timeline
Medical Assistant/Patient Service Representative
Warren Clinic Gastroenterology Dr. Ajay Sangal
12.2023 - 07.2025
Campus Closed Before Receiving Certification - Medical Assisting With Office Management
Vatterott College, Tulsa OK
06.2017 - 08.2018
Medical Assistant
Naga M Javvaji MD
08.2016 - 05.2023
Receptionist
Azzam Almounajjed MD
03.2015 - 06.2016