Summary
Overview
Work History
Education
Skills
Timeline
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Imari Lloyd

Summary

Medical Assistant with proven expertise in patient care, administrative support, and operational efficiency in urgent care settings. Recognized for achieving 100% compliance with safety protocols, and demonstrating proficiency in phlebotomy, lab procedures, and maintaining a clean, organized environment. Strong interpersonal and communication skills contribute to improved patient satisfaction and smooth clinic operations. Proficient in Microsoft Excel, and experienced in managing front-desk responsibilities, insurance processing, and patient follow-up.

Overview

9
9
years of professional experience

Work History

Medical Assistant/Patient Service Representative

Local MD Urgent Care
10.2024 - Current
  • Managed day-to-day clinical operations in urgent care and occupational health setting.
  • Executed front-desk administrative tasks including patient check-in, insurance verification, and payment processing.
  • Collected patient vitals and medical history; prepared patients for exams and assisted providers during procedures.
  • Performed venipuncture, processed in-house lab tests, and packaged specimens for external testing.
  • Administered occupational health services including drug screening and respiratory fit testing.
  • Maintained clean and organized clinical environment to ensure safety and efficiency.
  • Balanced patient care responsibilities with administrative tasks to support seamless clinic operations.

Medical Assistant

Midwest Express Clinic
Willowbrook, IL
02.2024 - 08.2024
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.

Inbound Stower

Amazon
Monee, IL
06.2020 - 05.2023
  • Separated damaged items from functional ones before placing on shelves.
  • Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
  • Maintained clean and organized workspaces to uphold safety standards.
  • Sorted over 500 products onto shelves according to type, weight, and size.

Cashier

Minit Mart
Monee, IL
07.2018 - 12.2018
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier/Overnight Stocker

Walmart
Richton Park, IL
04.2016 - 09.2017
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Medical Assisting -

Midwestern Career College
Evergreen Park, IL
01.2024

Certified Phlebotomy Technician -

Stars Academy
Hickory Hills, IL
01.2023

High School Diploma -

Rich Central High School
Olympia Fields, IL

Skills

  • Administrative and clinical skills
  • Specimen transport handling
  • Blood collection proficiency
  • Vital signs assessment
  • Urinalysis and swabs
  • Communication skills
  • Customer service excellence
  • Microsoft Excel expertise
  • Attention to detail
  • HIPAA compliance knowledge
  • Phlebotomy techniques
  • Patient scheduling efficiency
  • Patient care practices
  • Medical terminology proficiency
  • EKG setup and monitoring
  • Insurance verification processes
  • Electronic health records management

Timeline

Medical Assistant/Patient Service Representative

Local MD Urgent Care
10.2024 - Current

Medical Assistant

Midwest Express Clinic
02.2024 - 08.2024

Inbound Stower

Amazon
06.2020 - 05.2023

Cashier

Minit Mart
07.2018 - 12.2018

Cashier/Overnight Stocker

Walmart
04.2016 - 09.2017

Medical Assisting -

Midwestern Career College

Certified Phlebotomy Technician -

Stars Academy

High School Diploma -

Rich Central High School

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Imari Lloyd