Sisiena Williams
Fountain Inn,USA
Summary
As an encouraging and analytical problem-solver, possessing a unique set of talents enables me to excel in team building, leadership, and motivation. Exceptional customer relations aptitude and strong relationship-building skills contribute to positively impacting company success through independent decision-making and sound judgment. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance, ultimately driving the overall success of the organization.
Overview
7
7
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Patient Service Representative Medical Front Desk
Prisma Health Urgent Care/Wellstreet
Greenville, SC
09.2025 - Current
- Manage front-desk operations including patient check-in/check-out, appointment scheduling, registration, and insurance verification using the EHR.
- Maintain patient confidentiality and HIPAA compliance while coordinating patient flow and minimizing wait times.
- Coordinate communication between providers, clinical staff, and patients; triage incoming calls and direct urgent needs to appropriate personnel.
- Process payments and collect co-pays; prepare documentation for billing and maintain accurate patient records.
- Provide clear patient education on visit procedures and follow-up instructions to support a positive care experience.
Assistant Manager
Quick Trip
06.2023 - 12.2024
- Maintained store appearance and cleanliness
- Created and maintained store displays
- Managed day-to-day operations of a retail store, leading a team of 10-15 employees
- Scheduled staff shifts and assigned tasks to ensure efficient store operations
- Maintained compliance with company policies and procedures
- Oversaw store inventory and ordering of new merchandise
- Assisted in the development of marketing strategies to drive sales
- Assisted in the development of store budgets, and monitored sales and expenses
- Developed strategies to improve customer loyalty
- Generated daily, weekly and monthly reports
- Executed store opening and closing procedures
- Developed and maintained relationships with vendors and suppliers
- Analyzed store performance and provided recommendations for improvement
- Analyzed customer feedback to improve store operations
- Monitored store security and safety protocols
- Responded to customer inquiries and resolved customer complaints
- Coordinated store promotions and special events
- Increased customer satisfaction by providing excellent service.
Registered Medical Assistant
Clinical Eastside Pediatrics
Taylors, SC
09.2023 - 01.2024
- Executed clinical procedures, including vital signs monitoring, vaccine administration, and medication provision.
- Enhanced patient satisfaction by providing thorough support during visits.
- Facilitated medical examinations by preparing and arranging necessary equipment.
- Maintained facility cleanliness by consistently adhering to established protocols.
- Verified and corrected patient details before entering them into electronic health record systems.
- Ensured patient confidentiality by adhering strictly to HIPAA guidelines during tasks concerning health data handling.
- Delivered essential assistance in emergencies by maintaining composure and adhering to patient stabilization protocols.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Guided patients to examination rooms efficiently.
- Facilitated accurate processing of patient information for physician analysis.
- Performed necessary EKGs and medical assessments based on patient conditions.
- Monitored blood oxygen levels.
Customer Service Representative (Customer Service Rep)
URBN
02.2019 - 01.2021
- Assisted with customer service initiatives to increase customer satisfaction
- Built strong relationships with customers and maintained a high level of customer satisfaction
- Resolved customer complaints in a professional and timely manner
- Provided timely follow-up to ensure customer satisfaction
- Developed and maintained an up-to-date knowledge of company products and services
- Maintained customer records and contact information in CRM software
- Collaborated with other departments to ensure customer needs were met
- Utilized effective problem-solving techniques to resolve customer service inquiries
- Researched customer inquiries and provided accurate and helpful information.
Education
High School Diploma -
Georgia Connections
Duluth, GAMedical Assisting - Associate's degree
ECPI University
Greenville, SCSkills
- HIPAA
- Phlebotomy
- Electronic Health Records
- Microsoft Excel
- Immunization Administration
- Microsoft Office
- Hospitality
- Epic
- Time management
- POS
- Medical terminology
- Work Planning and Prioritization
- Computer operation
- Phone triage
- Patient Education
- Specimen Labeling
- Vital signs
- Communication skills
- Computer skills
- Multitasking
- Urgent care center
- Patient observation
- Medication administration
- Supervising experience
- Organizational skills
- EKG
- Working with people with disabilities
- Phone etiquette
- Urgent care
- Specimen collection / processing
- Routing lab results
- Scheduling appointments
Certification
- Certified Medical Assistant, #P6M6W9P7, 03/26, 03/28
- CPR Certification, 02/26, 02/28
- Driver's License
- CNA
- First Aid Certification
- Health Insurance License
- ServSafe
- RMA
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Patient Service Representative Medical Front Desk
Prisma Health Urgent Care/Wellstreet
09.2025 - Current
Registered Medical Assistant
Clinical Eastside Pediatrics
09.2023 - 01.2024
Assistant Manager
Quick Trip
06.2023 - 12.2024
Customer Service Representative (Customer Service Rep)
URBN
02.2019 - 01.2021
High School Diploma -
Georgia Connections
Medical Assisting - Associate's degree
ECPI University