Polly Liontis

• Greeted approximately 50 - 70 patients, clients, students and customers at front desk, verified Medical Coverage, Collected Co-Payments, and provided appropriate patient triage within Specialty Suites Location
• Received packages, verified inventory, and routed products within Specialty Departments
• Identified Patient Complaints and resolved with administrative support.

Complied with HIPAA regulations in regard to Patient Medical Charting on Epic

• Built successful Integrative Medical Clinical Massage Therapy Practice with Oncology, Cardiac, Diabetic, and Auto-Immune Disease patients offering Massage Therapy, Yoga, Meditation, Stress-Reduction, and Mental Health Support.
• Built relationships across multiple Demographic groups and communicated effectively with patients, members, and across interdisciplinary team lines
• Provided documentation for patients and providers when required for insurance coverage
• Provided exceptional training in mental health assistance, and Holistic treatment plans to Doctors, Nurses, Techs, Administrative Staff, and Patients as Certified LMT, AOBTA-CP, Himalayan Yoga/Meditation Instructor
• Created and executed Treatment Plans for Patients in consultation with their Physicians
• Trained Medical Students and Residents in Complementary Practices
• Received Loyalty Awards for Excellence in Patient Care/Customer Service.
• Built classes from 5 students to 25 - 30 students weekly.

• Oversaw curriculum development and implementation in alignment with best practices.
• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Observed and adopted new techniques from skilled instructors and lecturers.
• Taught Continuing Education Classes for 25 - 45 students each class and created Training Curriculum and Schedules
• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
• Taught all levels of Clinical Massage Curriculum
• Increased student participation via engaging lectures and assignments.
• Organized teaching materials and graded exams
• Optimized day-to-day instruction to align educational strategies with industry best practices.
• Improved student performance by defining clear goals and communicating performance metrics.
• Applied various teaching aids to minimize learning gaps and instruct and motivate students.
• Participated in department meetings to provide input to colleagues about student achievement and improvement.
• Established appropriate course of treatment and implemented interventions.
• Provided patients with detailed information about symptoms, causes and treatment expectations.
• Diagnosed and treated patients suffering from chronic conditions.
• Handled credit card transactions by making accurate entries, checking IDs and issuing refunds
• Scheduled appointments, answered phone, greeted students and customers.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

• Kept studio area safe, organized, and comfortable for students.
• Developed safe and effective exercise programs for class members.
• Maintained positive relationships with class members through personalized and knowledgeable service.
• Promoted classes to boost attendance from 5 - 30 students per class.
• Explained different yoga styles and poses to students.
• Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
• Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.