Madisyn Burnette

• Verified insurance eligibility and benefits, enhancing accuracy in patient billing and reducing claim denials.
• Executed insurance verification and eligibility checks, ensuring all patients received appropriate coverage and support.
• Facilitated patient registration and appointment scheduling, enhancing workflow efficiency using electronic health record systems.
• Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
• Managed patient check-in processes, maintaining confidentiality at all times.
• Collected co-pays and other payments from patients at time of service.
• Handled incoming calls, addressing patient inquiries and directing them to appropriate departments.
• Coordinated communication between medical staff and patients, promoting seamless service delivery and patient satisfaction.
• Digitized patient records by scanning documents into electronic medical records system.
• Obtained necessary signatures for privacy laws and consent for treatment.

• Welcomed and assisted students and visitors at the health center front desk, creating a professional and positive patient experience.

• Managed patient check-ins, check-outs, and appointment scheduling while coordinating with clinicians and front desk staff to maintain efficient workflow.

• Responded to incoming calls regarding health services, appointments, and general inquiries, providing clear and helpful information.

• Maintained accurate patient records within electronic health record systems while ensuring strict confidentiality and HIPAA compliance.

• Assisted in improving appointment scheduling processes, helping reduce patient wait times and enhance overall satisfaction.

• Coordinated with healthcare providers and administrative staff to support smooth patient flow and timely care delivery.

• Greeted students, visitors, and faculty at the front desk, providing professional and welcoming customer service.

• Directed students and parents to appropriate campus offices and services, ensuring efficient assistance and support.

• Answered and managed high-volume incoming calls, redirecting callers to the correct departments and taking detailed messages.

• Provided campus information including office locations, contact information, and general university resources.

• Maintained an organized front desk environment while assisting with administrative tasks and visitor coordination.