Work Preference
Summary
Overview
Work History
Education
Skills
Achievements
Timeline
Generic
Desirae Springfield
Open To Work

Desirae Springfield

Medical Assistant
Greensboro,NC

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Patient Access CoordinatorClinical CoordinatorMedical Office AssistantMedical Receptionist

Work Type

Full Time

Location Preference

RemoteOn-Site
Location: Greensboro, NC, USGreensboro, NC
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work week

Summary

Experienced Medical Assistant and Patient Access Coordinator with a strong background in patient care, radiology scheduling, insurance verification, phlebotomy, and electronic medical records. Skilled in providing compassionate patient support, managing administrative responsibilities, and delivering excellent customer service in fast-paced healthcare environments while maintaining HIPAA compliance and attention to detail.

Overview

20
20
years of professional experience

Work History

Patient Access Coordinator

DRI Greensboro Imaging
Greensboro, NC
10.2025 - 05.2026
  • Scheduled radiology exams and coordinated patient appointments in a fast-paced healthcare environment.
  • Answered and routed high-volume incoming calls and electronic faxes from patients and physician offices professionally and efficiently.
  • Processed incoming radiology orders while accurately entering patient demographics into the electronic medical records system.
  • Verified insurance benefits and communicated patient financial responsibilities while maintaining HIPAA compliance.
  • Educated patients on radiology procedures, exam preparation, and appointment details to ensure a smooth patient experience.
  • Applied AIDET principles during all patient and provider interactions to promote excellent customer service.
  • Screened 60-90 patients daily for safety requirements prior to imaging procedures.
  • Documented patient exams through detailed data entry, report retrieval, scanning, and recording exam information in the electronic medical record system.
  • Monitored referral status by reviewing unscheduled work lists and following up appropriately to ensure timely scheduling and patient care coordination.
  • Performed daily computer operations including email communication, fax server management, electronic medical record documentation, and revenue collection system usage.
  • Utilized office equipment including multi-line phones, fax machines, copiers, and scanners to support daily operations.
  • Maintained professional and technical knowledge of medical terminology and radiology protocols.
  • Demonstrated strong organizational skills, multitasking abilities, and attention to detail while managing multiple responsibilities.
  • Performed additional administrative and patient support duties as assigned.

Medical Assistant

Bethany Medical Center
Greensboro, NC
05.2024 - 03.2025
  • Assisted with 30-40 patient intakes daily, ensuring accurate information collection and documentation.
  • Scheduled patient appointments efficiently, improving overall office workflow.
  • Prepared examination rooms, maintaining cleanliness and readiness for patient visits.
  • Supported medical staff during procedures, enhancing patient care experience.
  • Completed administrative and clinical tasks such as EKG's, phlebotomy, contacting patients with critical labs, and completing medication prior authorizations for pharmacies and insurance companies.
  • Managed scheduling for patient appointments, optimizing daily workflow efficiency and reducing wait times.
  • Administered medications and vaccinations under physician supervision, adhering to safety protocols.
    Managed electronic health records system, ensuring data integrity and confidentiality compliance.
    Educated patients on treatment plans and medication usage, fostering understanding and adherence.

Clinical Coordinator

Mindful Innovations
High Point, NC
01.2024 - 05.2024
  • Completed prior authorizations for patients psychotropic medications.
  • Handled 30-40 incoming calls from patients, physician's, and pharmacies daily.
  • Managed REMS portal
  • Performed Spravato treatment
  • Data Entry
  • Scheduled patient appointments
  • Processed refill request
  • Sent prescriptions for maintenance medications to patients pharmacies

Medical Assistant

Bethany Medical Center
Greensboro, Nc
04.2023 - 01.2024
  • Assisted with 30-40 patient intakes daily, ensuring accurate information collection and documentation.
  • Scheduled patient appointments efficiently, improving overall office workflow.
  • Prepared examination rooms, maintaining cleanliness and readiness for patient visits.
  • Supported medical staff during procedures, enhancing patient care experience.
  • Completed administrative and clinical tasks such as EKG's, phlebotomy, contacting patients with critical labs, and completing medication prior authorizations for pharmacies and insurance companies.
  • Managed scheduling for patient appointments, optimizing daily workflow efficiency and reducing wait times.
  • Administered medications and vaccinations under physician supervision, adhering to safety protocols.
  • Managed electronic health records system, ensuring data integrity and confidentiality compliance.
  • Educated patients on treatment plans and medication usage, fostering understanding and adherence.

Education

Medical Assistant Diploma - Medical Physics

Virginia College
Greensboro, NC
07-2016

Skills

  • HIPAA compliance
  • Strong organization
  • Patient registration
  • Insurance verification
  • Appointment scheduling
  • Healthcare
  • Customer service
  • Friendly and outgoing
  • Multitasking and organization
  • Team collaboration
  • Team leadership
  • Verbal and written communication
  • Patient check-in
  • Patient education
  • Registration and admissions
  • Electronic health records
  • Phone and email etiquette
  • Data entry
  • Medical terminology

Medical Assisting

Phlebotomy

Insurance Verification

Electronic Medical Records (EMR/EHR)

Radiology Scheduling

Patient Registration

HIPAA Compliance

Medical Terminology

Customer Service

Data Entry

Referral Management

Achievements

  • CPR/BLS American Heart Association- 04/2025-04/2027
  • Adult Mental Health First Aid USA National Council for Mental Wellbeing 02/2024-02/2027
  • Certified DOT Urine Drug Screen Collector NCDOT 11/2024-11/2029
  • President's List 2015 1st Semester
  • Certified Nursing Assistant Certification-2005
  • Ben l. Smith High School Graduate-2005

Timeline

Patient Access Coordinator

DRI Greensboro Imaging
10.2025 - 05.2026

Medical Assistant

Bethany Medical Center
05.2024 - 03.2025

Clinical Coordinator

Mindful Innovations
01.2024 - 05.2024

Medical Assistant

Bethany Medical Center
04.2023 - 01.2024

Medical Assistant Diploma - Medical Physics

Virginia College

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