Ana Bonilla
Santa Ana,CA
Summary
Dynamic sales leader with proven success at Bally South Coast Plaza, driving team performance and achieving 'Diamond Club' status. Expert in sales strategy and customer service, I excel in training and developing staff while enhancing customer satisfaction. Skilled in inventory management, I consistently optimize operations to boost sales and retention.
Overview
25
25
years of professional experience
Work History
Sales Supervisor
Bally South Coast Plaza
Santa Ana, USA
01.2022 - Current
- Supervise a team of sales associates, ensuring excellent customer service, efficient store operations, and high team morale.
- Maintaining personal sales goals and achieving 'Diamond Club' status, resulting in personal invitation to Bally Switzerland headquarters.
- Train and develop staff, providing ongoing coaching and performance evaluations to drive individual and team success.
- Drive sales through personalized customer service, upselling, and promoting in-store promotions, resulting in an increase in sales.
- Handle customer inquiries, resolve complaints, and ensure customer satisfaction, maintaining customer retention.
- Managed inventory levels at store locations according to corporate guidelines.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Established clear expectations for quality control processes among staff members.
- Utilized CRM software systems to track customer interactions.
- Ensured compliance with company policies and procedures related to sales operations.
- Maintained relationships with customers through regular follow-up calls and emails.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Resolved customer complaints efficiently and professionally.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Identified potential opportunities for new business development activities.
Seasonal Stock
Bally South Coast Plaza
Santa Ana, USA
01.2021 - 12.2021
Operations Manager
CH Carolina Herrera South Coast Plaza
Santa Ana, USA
01.2017 - 12.2020
- Process shipments, perform cycle counts, manage rotation, and fulfill customer/store orders.
- Order supplies for both hospitality and staff/office use, ensuring all materials are stocked and available.
- Maintain an organized stockroom by ensuring merchandise is properly labeled and stored in the correct locations.
Stock Manager
Gymboree South Coast Plaza
Santa Ana, USA
01.2009 - 12.2019
- Managed the execution of all shipments, ensuring timely processing and accurate inventory.
- Directed visual merchandising for new collection rollouts and strategically repositioned merchandise to optimize sales.
- Replenished sales floor stock, processed new items, and executed markdowns to align with inventory needs.
- Conducted bi-annual inventory counts, ensuring accuracy and proper documentation.
Loan Officer
Building Trades Financial Credit Union
01.2007 - 12.2008
- Ensured accurate and timely loan processing through efficient compilation of borrower's information and loan document verification.
- Maintained clients' file of loan documentation from pre-approval through closing.
- Insured loan files meet the required compliance.
Member Service Supervisor
Canon Financial Credit Union
01.2000 - 12.2007
- New customer accounts opened, including checking, savings and lines of credit.
- Processed sales referrals and promoted bank services and products.
- Researched and resolved customer issues on personal savings, checking, and lines of credit accounts.
- Received recognition award for outstanding customer service.
Education
High School -
CENTURY HIGH SCHOOL
SANTA ANA, CA01.1998
Skills
- Sales strategy
- Customer service
- Team leadership
- Performance evaluation
- Sales training
- Inventory management
- Visual merchandising
- Sales reporting
- Relationship building
- Time management
- Effective communication
- KPI tracking
- Staff management
Languages
Spanish
Professional
Custom
- Utilize my nature language in daily business, help me building strong relationship with clients who speak only Spanish, expanding my network to capture international clientele.
References
References available upon request.
Timeline
Sales Supervisor
Bally South Coast Plaza
01.2022 - Current
Seasonal Stock
Bally South Coast Plaza
01.2021 - 12.2021
Operations Manager
CH Carolina Herrera South Coast Plaza
01.2017 - 12.2020
Stock Manager
Gymboree South Coast Plaza
01.2009 - 12.2019
Loan Officer
Building Trades Financial Credit Union
01.2007 - 12.2008
Member Service Supervisor
Canon Financial Credit Union
01.2000 - 12.2007
High School -
CENTURY HIGH SCHOOL