Ana Espinosa
Houston,TX
Summary
Passionate hospitality worker with a background in diverse roles within the industry. Experience includes front desk operations, customer service, event planning, and management. Known for strong communication skills, problem-solving abilities, and commitment to providing exceptional guest experiences. Previous work has positively impacted overall guest satisfaction and repeat business rates. Skilled bartender with a background in crafting classic and innovative cocktails, managing bar operations, and delivering exceptional customer service. Demonstrated ability to maintain high levels of cleanliness and organization while multitasking in fast-paced environments. Strong interpersonal skills ensure memorable guest experiences and foster repeat business. Successfully increased bar revenue through effective upselling techniques and efficient inventory management. Motivated Dental Student with comprehensive dental education and practical experience in patient care. Strengths include an understanding of dental procedures, the ability to communicate effectively with patients and team members, and a robust scientific knowledge base. Made significant contributions in previous clinical settings by providing quality patient care and upholding the highest standards of oral health.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Life Time Healthy Way of Life
Houston, TX
01.2025 - Current
- Greeted frequent visitors by name and explained new promotions.
- Monitored bar inventory and promptly restocked low items before depletion.
- Kept track of all customer orders, and communicated them promptly to the kitchen staff.
- I made friendly conversations with customers to provide an enjoyable bar experience.
- Kept track of bar tabs, and transferred open tabs to the waiting staff's dining area.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Assisted in setting up the bar for the service shift.
- Resolved customer complaints professionally.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Lead Bartender
Sophie Cocktail & Terrace Bar
Houston, Houston
06.2024 - 01.2025
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
- Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service.
- Balanced daily registers and generated sales reports for management.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Stayed up-to-date on the latest mixology trends, bar equipment, and sanitation standards.
- Demonstrated knowledge about wines, beers, spirits, and cocktails by providing detailed descriptions upon request.
- Coordinated with kitchen staff to ensure timely delivery of food orders when requested by guests.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Collected and organized daily till totals and tips.
- Neatly sliced and pitted fruit for garnishing drinks.
- Monitored bar inventory and promptly restocked low items before depletion.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Waitress Supervisor
Plume Cocktail Bar
Houston, TX
06.2024 - 01.2025
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques, and communication skills to promote positive experiences.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Assisted bartenders when needed during peak hours or when short-staffed.
- Distributed food to service staff for prompt delivery to customers.
- Participated in menu planning activities by providing input on pricing strategies and recipe modifications.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Explained goals and expectations required of trainees.
Bartender
Cle Group
Houston, TX
01.2023 - 06.2024
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Developed good working relationships with fellow employees through effective communication.
- Planned and coordinated special events to boost customer numbers and profits.
- Balanced daily registers and generated sales reports for management.
- Prepared cocktails from bar recipes and served wine, draft, and bottled beer.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed bar area, cocktail design, and menu and handled inventory, regulation compliance, and customer relationships.
- Greeted customers and provided excellent customer service.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Effectively multitasked within a fast-paced environment.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Processed payments accurately and efficiently with POS system.
Bartender
East River 9
Houston, TX
12.2022 - 08.2023
- Provides a pleasant drinking experience to customers.
- Serves drinks while maintaining a clean, sanitary bar area.
- Attends to the detail and presentation of each order.
- Prepares and maintains ingredients by following recipes.
- Adheres to proper alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labeling, and rotation of all beverage items.
- Coordinates daily supply inventory for the bar and submits orders to the supervisor; assists with the receipt of deliveries.
- Contributes to daily, holiday and theme drink menus in collaboration with the supervisor.
- Ensures the smooth operation of bar services during the absence of the supervisor.
- Completes cleaning according to daily and weekly schedules, including dishwashing as needed.
- Assists with orienting new employees to their work area.
- Listens to customer complaints and suggestions, and resolves complaints.
- Instructs personnel in the use of new equipment and cleaning methods, and provides efficient and effective methods of maintaining the work area.
- Participates in and/or contributes to programs, committees, or projects designed to improve the quality of service and employee productivity.
Bartender
The Westin Hotel
Houston, TX
10.2021 - 12.2022
- Operated point-of-sale computerized screen properly to keep workflows running smoothly and without overages or shortages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Ensured food presentation met high-quality standards before serving to guests.
- Conducted menu presentations and tastings for guests to enhance their dining experience.
- Maintained a smooth and efficient flow of guests into and out of assigned sections.
- Assisted other servers when needed during peak periods.
- Coordinated with event planners for private dining arrangements and special events.
- Garnished dishes and beverages to serve visually appealing menu items.
- Maintained a polite and professional demeanor to patrons to encourage inquiries and order placements.
- Recommended dishes based on detailed knowledge of the menu and wine pairings.
- Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
Waitress Trainer
Big City Wings
Houston, TX
03.2019 - 10.2021
- Maintained records of training attendance, progress reports, and certification statuses for all server trainees.
- Utilized a variety of teaching methods, including digital tools and hands-on practice, to accommodate different learning preferences.
- Advocated for a culture of continuous learning and development, recommending advanced training opportunities for seasoned servers.
- Welcomed guests with a personable attitude and brought beverage orders while reviewing menu options.
- Encouraged trainees to provide constructive feedback on training sessions, using insights to refine and improve training methods.
- Developed instructional materials such as workbooks, handouts, job aids, videos, multimedia visual aids, and online tutorials.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Collaborated with management to identify training needs and develop strategies for continuous improvement.
Education
Bachelor of Science - Health Sciences
University of Texas At Austin
Houston, TX05-2026
High School Diploma -
Elsik High School
Houston, TX05-2019
Skills
- Craft cocktail preparation
- Classic cocktails
- Food running
- Safe food handling procedures
- Marketing and sales experience
- Bar service preparation
- Clear and effective communication
- Outgoing personality
- Team player attitude
- Memory retention
- Hospitality service expertise
- Professional appearance
- Wine and liquor expertise
- Cleanliness and hygiene
- Time management
- Team collaboration
- Multilingual in Spanish, French, and English
- Medical terminology
- Patient care
- Regulatory compliance
- Health Education
- Data analysis
- Customer service
- Health education
Certification
- Food Hnadler
- TABC
Languages
Spanish
Native/ Bilingual
French
Elementary
Timeline
Bartender
Life Time Healthy Way of Life
01.2025 - Current
Lead Bartender
Sophie Cocktail & Terrace Bar
06.2024 - 01.2025
Waitress Supervisor
Plume Cocktail Bar
06.2024 - 01.2025
Bartender
Cle Group
01.2023 - 06.2024
Bartender
East River 9
12.2022 - 08.2023
Bartender
The Westin Hotel
10.2021 - 12.2022
Waitress Trainer
Big City Wings
03.2019 - 10.2021
Bachelor of Science - Health Sciences
University of Texas At Austin
High School Diploma -
Elsik High School
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