Ana Brollo

- Managed busy shifts with calm, efficient multitasking while delivering strong guest service.

- Promoted to lead bartender position during final 6 months.

- Assisted bartending team with training, service consistency, and SOP compliance.

- Taught bar staff precision pouring and waste reduction techniques to help reduce liquor costs.

- Served beverage orders and supported smooth bar service while keeping work area organized.

- Helped with bar setup, organization, prep, and daily operations.

- Processed transactions using cash register and POS system while giving correct cash change.

Prepared cocktails, beer, and wine for bar service, then delivered drinks to guests promptly.

-Provided full-service dining and beverage service in busy restaurant environment.

Delivered strong guest service by sharing menu and beverage knowledge.

Pre-bussed tables, set up sections, and kept dining area clean and ready for new guests.

Worked well with team, communicated clearly with kitchen and front-of-house staff, and supported smooth dining experience.

• Provided attentive floor service for guests at City Tap Mile 20 and Falcon & Fig.
• Mixed cocktails and poured draft beer following bar recipes and drink standards.

Provided prompt and informative answers to enhance guest experience. and handled concerns with calm, professional support.

-Worked closely with team members to deliver high-quality customer service.

-Monitored drink levels and suggested additional purchases to maximize sales opportunities.

-Measured and mixed house ingredients for custom and menu drink orders.

-Tracked bar inventory and restocked low items before depletion.

-Managed accurate bar tabs and processed cash and credit card transactions.