Ana Burnside
Lancaster,USA
Summary
Experienced in coordinating and managing multi-faceted projects, with a proven track record of overseeing projects from inception to successful completion. Strong background in sales and customer service, consistently delivering exceptional results through leveraging exemplary skills. Seeking a new opportunity where hard work and dedication will be highly valued, enabling contribution to the growth and success of an organization.
Overview
10
10
years of professional experience
Work History
Business Development Representative
American Metals Supply, LLC
11.2024 - Current
- Built and maintained a strong pipeline of qualified leads
- Tracked sales activities using CRM software.
- Devised follow-up methods to cultivate leads into customers.
- Analyzed customer issues and designed targeted solutions.
- Maintained accurate records of all interactions with prospects using CRM system
- Developed strong relationships with key decision-makers at target companies to understand their needs and provide tailored solutions
- Managed the entire sales cycle from lead generation to deal closure, ensuring timely follow-up and accurate documentation in CRM system
- Increased customer engagement through personalized follow-up emails/calls after initial meetings or demos
Special Projects Coordinator
Aflac
01.2017 - Current
- Developed and maintained strong relationships with clients, providing personalized insurance solutions tailored to their specific needs
- Utilized CRM software to track leads, manage customer information, and streamline the sales process
- Conducted thorough risk assessments for clients, identifying potential gaps in coverage and recommending appropriate policies
- Provided exceptional customer service by promptly addressing client inquiries, resolving issues, and processing policy changee
Insurance Agent
Aflac
12.2014 - 12.2016
- Developed and maintained a portfolio of 105 clients, providing them with personalized insurance solutions
- Analyzed client needs and recommended appropriate coverage options to ensure comprehensive protection
- Built strong relationships with clients by delivering exceptional customer service and promptly addressing their inquiries or concerns
- Prospected and generated leads through various channels such as referrals, networking events, and cold calling
Education
High school diploma -
06.2012
Skills
- CRM Software
- Relationship Management
- Portfolio Management
- Business Development
- Project Management
Timeline
Business Development Representative
American Metals Supply, LLC
11.2024 - Current
Special Projects Coordinator
Aflac
01.2017 - Current
Insurance Agent
Aflac
12.2014 - 12.2016
High school diploma -
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