Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Ana Cabrera

Ana Cabrera

Ciudad de Guatemala ,Guatemala

Summary

Offering strong background in communication and problem-solving skills. Knowledgeable about online content standards and guidelines, with keen eye for detail and ability to remain calm under pressure. Ready to use and develop analytical thinking, decision-making, and teamwork skills in Tiktok - GEN AI, Operations Team Leader role.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work history

Content moderator

Telus Digital
Ciudad de Guatemala, Guatemala
09.2022 - Current
  • Enhanced multitasking skills and attention to detail as content moderator.
  • Adapted quickly to ever-evolving program requirements through continuous learning.
  • Participated in multiple queues, shortening learning curves with practical content.
  • Engaged in workshops, training sessions, and calibration meetings to improve performance.
  • Served as SME of team, receiving consistently positive feedback.

Customer sales representative

Alorica
Guatemala City, Guatemala
09.2021 - 09.2022
  • Participated in team meetings, contributing towards strategy improvement.
  • Cultivated strong relationships with customers to enhance loyalty.
  • Developed sales strategies for higher conversion rates.
  • Built rapport with customers through friendly yet professional behaviour.

Education

Bachelor of Science - Computing

Centro Educativo San Judas Tadeo
Guatemala City
01.2016 - 11.2017

English course

European Academy
Guatemala City
11.2017 - 11.2018

Skills

  • Enjoy teamwork, have patience to listen different opinions
  • Organized and plan things ahead of time so that everything stays on schedule
  • When stressful and pressure-laden situations arise, find ways to take few minutes to analyze situation and structure best solution based on options
  • Competitive but see it as opportunity to show myself and others that can go far with effort and perseverance
  • Embrace challenges and set goals

Languages

English
Intermediate

Timeline

Content moderator

Telus Digital
09.2022 - Current

Customer sales representative

Alorica
09.2021 - 09.2022

English course

European Academy
11.2017 - 11.2018

Bachelor of Science - Computing

Centro Educativo San Judas Tadeo
01.2016 - 11.2017

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Ana Cabrera