Ana Cardenas
Port Arthur
Summary
Honest and dependable professional with extensive experience in customer service at Gulf Coast Health Center. Proven ability to resolve customer complaints and enhance patient relations. Skilled in data entry and telephone communication, consistently ensuring accurate transactions. Bilingual both spanish and English.
Overview
8
8
years of professional experience
Work History
Receptionist
Gulf Coast Health Center
12.2022 - Current
- Confirm appointments, communicate with patients, and updated patient records.
- Answer phone calls, emails and transfer calls to the correct departments.
- Translate to patients.
- Collect payments and create patients charts.
- Manage walk-in patients and verify patients insurance.
- Resolve customer problems and complaints.
- I rotate working in medical receptionist , womens health, dental and pharmacy.
Cashier
Dillards
05.2021 - 11.2022
- Welcomed customers and helped with anything they needed.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Proceses refunds for worn , damaged and broken merchandise.
- Answered customer questions and provided store information.
- Collected payments.
- Learned roles of other departments to provide coverage.
- Trained new team members.
Cashier
La Morenita Meat Market
08.2019 - 12.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Collected cash, check, and credit card transactions with excellent accurate change.
- Helped customers complete purchases, and locate items.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Answered phone calls and I also helped with the main office doing payrolls.
Cashier
Jack in the Box
10.2017 - 03.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas cleaned and neat.
- Learned roles of other departments to provide coverage.
- Discounted purchases by scanning and redeeming coupons.
Education
Memorial High School
Port Arthur, TX05.2019
Skills
- Honest and dependable
- Customer service
- Telephone skills
- Data entry
- Reliable and Responsible
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Gulf Coast Health Center
12.2022 - Current
Cashier
Dillards
05.2021 - 11.2022
Cashier
La Morenita Meat Market
08.2019 - 12.2019
Cashier
Jack in the Box
10.2017 - 03.2018
Memorial High School
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