Summary
Overview
Work History
Education
Skills
References
Languages
Accomplishments
Timeline
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Misty Zeledon

Groves,TX

Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

4
4
years of professional experience

Work History

Medical Assistant Phone Operator

Gulf Coast Health Center
Port Arthur, TX
08.2024 - 02.2025
  • Explained treatment procedures and physicians' instructions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Transferred calls to other departments as needed.
  • Greeted callers and identified their needs quickly and accurately.
  • Handled incoming and outgoing calls according to standard operating procedures.
  • Maintained a professional demeanor while handling customer calls.
  • Documented messages left by callers and delivered vital information to intended employees.

Medical Assistant

Dr.Patel
Lufkin, TX
01.2024 - 08.2024
  • Performed urinalysis and blood glucose level tests.
  • Incorporated outside records into charts and EHR.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Administered medications under physician's supervision.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.

Medical Assistant

Total Point Emergency Center
Lufkin, TX
01.2023 - 01.2024
  • Performed administrative duties such as answering phones, scheduling appointments, and maintaining medical records
  • Assist physician with patient examinations and treatments, prepare and administer medications as directed by physician
  • Take and record vital signs and medical history, sterilize medical instruments, instruct patients about medications and special diets
  • Document patient care services by charting in patient and department records

Medical Assistant

Dr. Cherry
Lufkin, TX
05.2021 - 12.2022
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Collected samples from patients for laboratory testing purposes.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.

Education

Clinical Certified Medical Assistant -

Lamar State College Port Arthur
11.2023

High School Diploma -

Diboll High School

Skills

  • Procedure Assistance
  • Indirect Patient Care
  • Medical Terminology
  • HIPAA Compliance
  • Patient-focused care
  • Immunization Administration
  • Electrocardiography (EKG)
  • Certified in Basic Life Support (BLS)
  • Compassionate
  • Analytical decision-making skills
  • Proper sterilization techniques
  • Performing specimen collections and processing

References

  • Tamekia Clevenger, 936-238-0952
  • Katrina Frank, katrina.frank@setworks.org
  • Denessa Gamble, Denessa.gamble@twc.texas.gov

Languages

Spanish
Professional

Accomplishments

  • Certificate Of Academic Achievement Excellence Award, 11/23, Lamar State College Port Arthur
  • BLS Certification

Timeline

Medical Assistant Phone Operator

Gulf Coast Health Center
08.2024 - 02.2025

Medical Assistant

Dr.Patel
01.2024 - 08.2024

Medical Assistant

Total Point Emergency Center
01.2023 - 01.2024

Medical Assistant

Dr. Cherry
05.2021 - 12.2022

Clinical Certified Medical Assistant -

Lamar State College Port Arthur

High School Diploma -

Diboll High School

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Misty Zeledon