Ana Carrillo Serrano
Bishop,CA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
7
7
years of professional experience
Work History
Medical Records/ Referral Specialist
Valley Health Team
Bishop, CA
12.2020 - Current
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Verified insurance benefits and eligibility for different types of procedures before referring clients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of clients.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving issues related to referrals.
- Obtained prior authorization for certain referrals that require it.
- Assisted patients in navigating insurance requirements, facilitating approval of necessary treatments.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
clerk
Dr. Richardson
Bishop, California
05.2020 - 12.2020
- Some of my duties at Dr
- Richardsons office consist of, sending referrals to other clinics or hospitals, writing and sending prescription approvals, scheduling appointments, answering phones, faxes, and emails while upholding all patient confidentiality protocols and standards
- Organizing, reviewing, and forwarding incoming test results to Dr
- Richardson
Pharmacy clerk
Toiyabe Indian Health Project
Bishop, CA
10.2019 - 04.2020
- Some of my duties at Toiyabe Pharmacy consist of answering and transferring calls to either the pharmacist or nurses as well as, answering faxes and emails, keeping track of the inventory and prescription ordering, resolve patients issues and answered questions to ensure a positive customer experience, keep the pharmacy equipment, shelves and work areas clean and sanitized, filed records to keep the system efficient and all information organized
Pharmacy clerk
Dwayne's Friendly Pharmacy
Bishop, CA
11.2017 - 10.2019
- The duties I performed while being a clerk at Dwayne's Friendly pharmacy were answering telephones, forwarding calls to the technicians or pharmacist, taking messages, assisting customers, stocking shelves, operating cash registers, and cleaning work areas
Education
High School Diploma -
Bishop Union High School
Bishop, CA06.2017
Skills
- Customer service
- POS systems
- Record keeping
- Database entry
- Scanning
- Copying
- File organization
- Patient charting
- Electronic charting
- Update records
- Insurance verification
- Pre-certification
- Referral processing
- Patient scheduling
- Record management
- Pre-authorizations
- Patient confidentiality
- Appointment reminders
Languages
Spanish
Timeline
Medical Records/ Referral Specialist
Valley Health Team
12.2020 - Current
clerk
Dr. Richardson
05.2020 - 12.2020
Pharmacy clerk
Toiyabe Indian Health Project
10.2019 - 04.2020
Pharmacy clerk
Dwayne's Friendly Pharmacy
11.2017 - 10.2019
High School Diploma -
Bishop Union High School