Ana Carvalho
Deerfield Beach,FL
Summary
Dealing with people is one of my specialty, I am hardworking, reliable, highly organized, proactive and punctual with team-oriented mentality.
Overview
12
12
years of professional experience
Work History
Life Insurance Agent
Self Employed
Deerfield Beach, Florida
02.2025 - Current
- Assisted customers in selecting the right life insurance coverage for their needs.
- Calculated premiums and established payment methods.
- Attended educational seminars and conferences to stay up-to-date on industry trends.
- Monitored policy renewals and contacted clients to discuss renewal options and changes.
- Provided personalized service to clients by phone, email, or in-person meetings.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Managed client documentation and policy applications efficiently.
- Developed personalized follow-up strategies for client retention.
- Performed administrative tasks such as filing paperwork or updating databases.
Sales Representative
Barrier Technologies
Davie, FL
10.2021 - 12.2022
- Provided technical support for brazilian customers using the company's products or services.
- Identified opportunities for cross-selling additional products and services.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
Content Creator
M2 Brasília
São José Dos Pinhais, PR
11.2020 - 06.2021
- Managed all assigned social media accounts.
- Researched topics related to the brand's industry to develop original content ideas.
- Monitored customer comments on social media channels and responded in a timely manner.
- Developed strategies for increasing followership and engagement rates.
Flight Attendant
LATAM Airlines
São José Dos Pinhais, PR
12.2017 - 08.2020
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Airport Customer Service Agent
LATAM Airlines
São José Dos Pinhais, PR
11.2013 - 11.2017
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Trained new staff members on proper customer service techniques and policies.
- Operated various computer programs related to customer service operations.
Education
Bachelor of Arts - Social Communication - Publicity And Advertising
PUC - Pontifícia Universidade Católica
Curitiba, PR - Brazil01.2012
MBA - Content Marketing
Pontifícia Universidade Católica
Online - BrazilSkills
- Custumer Service
- Social Communication
- Organization
- Logistics
- Multi Tasker
- Post-Sales Support
- Customer Relations
- Interpersonal Communication Skills
- Sales Closing
Timeline
Life Insurance Agent
Self Employed
02.2025 - Current
Sales Representative
Barrier Technologies
10.2021 - 12.2022
Content Creator
M2 Brasília
11.2020 - 06.2021
Flight Attendant
LATAM Airlines
12.2017 - 08.2020
Airport Customer Service Agent
LATAM Airlines
11.2013 - 11.2017
Bachelor of Arts - Social Communication - Publicity And Advertising
PUC - Pontifícia Universidade Católica
MBA - Content Marketing
Pontifícia Universidade Católica