Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ANA CASTILLO

San Antonio,TX

Summary

Bilingual career professional with a strong background in sales, data entry, and customer service. Skilled in multitasking, problem-solving, and utilizing technology to enhance efficiency and accuracy. Adept at building client relationships, maintaining confidentiality, and handling high-pressure situations with professionalism. Highly organized, detail-oriented, and driven to exceed expectations. Strong ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and experience to contribute to team success in a dynamic work environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales & Data Entry Specialist

H3C
Omaha, NE
08.2020 - 06.2025
  • Manage high volumes of incoming calls, respond to customer inquiries, and take detailed messages.
  • Accurately document client data in software systems while ensuring confidentiality.
  • Utilize analytical skills to anticipate customer needs, and provide personalized recommendations.
  • Apply problem-solving techniques to support business decisions based on trend forecasting and historical data.
  • Determined appropriate databases for completed documents and transferred files electronically.
  • Analyzed and processed current data records to provide detailed reports.

Caregiver

Laulima Child Development Center
Kailua, HI
02.2018 - 11.2019
  • Provided compassionate care and supervision to children, ensuring a safe and nurturing environment.
  • Managed multiple priorities and responded to urgent situations with efficiency.
  • Managed multiple tasks simultaneously while remaining calm under pressure.
  • Planned and implemented engaging activities to encourage creativity and expression.
  • Developed and implemented lesson plans and activities for children of various ages.

Education

High School Diploma -

Hinkley High School
Aurora, CO
01.2017

Some College (No Degree) - General Studies

Hawai'i Pacific University
Honolulu, HI

Skills

  • Proficient in Spanish
  • Skilled in using Microsoft Office tools
  • Leadership
  • Flexible
  • Adaptability
  • Data analysis
  • Customer engagement
  • Conflict resolution
  • Crisis management
  • Document scanning
  • Deadline-oriented
  • Accuracy and attention to detail
  • Critical thinking

Certification

  • Google Data Analytics Professional Certificate, Coursera
  • Google IT Support Professional Certificate, Coursera

Timeline

Sales & Data Entry Specialist

H3C
08.2020 - 06.2025

Caregiver

Laulima Child Development Center
02.2018 - 11.2019

High School Diploma -

Hinkley High School

Some College (No Degree) - General Studies

Hawai'i Pacific University

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ANA CASTILLO