Jessica Hayes

• Built rapport with customers through friendly conversations about their shopping needs.
• Process payments, and maintain accurate drawers to meet financial targets.
• Maintained an organized work environment to ensure efficient customer service.

• Opened, maintained, and closed accounts in accordance with company policies and procedures.
• Provided customers with product information, including features, benefits, rates, terms, conditions.
• Collected and organized loan documents before submission to underwriting.

• Oversee front desk operations, including patient registration and scheduling, coordinating referrals with specialists and attorneys, and ensuring a smooth flow of front desk operations.
• Verified insurance for group, personal injury, and workers compensation.
• Supported patient therapies and ensured cleanliness of office and treatment rooms.

During my time here, I advanced through various Member Services roles by leveraging cross-trained skills.

Member Service Officer

10/2016-09/2017

• Developed and implemented consumer loan products to meet customer needs.
• Maximized company profitability with appropriate pricing of new loan originations, fee income and selling of products and services.

Member Service Specialist

09/2015-10/2016

• Performed loan processing and underwriting for auto loans, including reviewing credit reports, income documents, and collateral information.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Member Services Teller

11/2013-09/2015

• Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
• Met or exceeded sales goals by promoting bank products and services in customer interactions.

• Manage opening and closing operations, patient scheduling, coordinate attorney referrals, collect payments and co-pays, maintain patient records, and assist with patient therapies.
• Coordinated marketing meetings within the Hispanic community, and assisted with Spanish translations.