Anael Cereceres
Kansas City,KS
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level School Social Worker position. Ready to help the team achieve company goals. I currently have 3 years of experience as a lifeguard with CPR skills. I also have 1 year of experience as a supervisor of aquatics. I am in search of customer service jobs or child base jobs that will further develop my skills for my degree. I am highly motivated with a strong work ethic. I am passionate about assisting others and collaborating to complete important tasks through teamwork. I am excited to learn in a different environment while developing new skills. As I continue my education I am looking for a full-time job to work on weekdays and weekends.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Aquatics Supervisor
Great Wolf Lodge
10.2022 - Current
- As a supervisor of aquatics, It is my duty to make sure all lifeguards and water park are performing at their best abilities, ensuring that they meet all the requirements
- Every month there is a certain amount of audits that must be completed to ensure that the lifeguards are practicing their skills
- If there are any situation regarding an upsets guest or guest concerns , I am the first to respond with customer service skills
- As a Aquatics Supervisor, it is my job make sure the water park is functioning properly by managing labor.
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
- Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
- Tracked, organized and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition.
- Empowered workers to independently handle common issues and maintain strict safety standards.
- Enhanced customer service based on feedback from guests.
- Monitored workers for performance, professionalism and service quality.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
Lifeguard
Great Wolf Lodge
11.2020 - Current
- Enforce rules for the safety of the water park and guests
- Attentively monitored swimmers to identify distress.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Scanned main areas to monitor for any safety risks.
- Every month each guard would stay an extra 2 hours to review their skills and talk to management about any issues.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
Personal Shopper
Hy-Vee, Inc.
09.2021 - 12.2021
- As a personal shopper, it was my job to stay in contact with customers
- As a personal shopper at Hy-Vee, it was my role to give the customers a good experience by shopping on our online platform.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
Cashier
Luby's Fuddruckers Restaurant
07.2020 - 10.2020
- I helped clean anything in the restaurant when I was able to move out of my position
- It was expected of me to answer phone calls and take orders and well as give estimated wait time
- If any chance was given to be off of the register I would be in the kitchen helping with small orders.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate of Arts - Social Work
Kansas City Kansas Community College
Kansas City, KS05.2024
High School Diploma -
Sumner Academy Of Arts & Science
Kansas City, KS05.2022
Skills
- Bilingual
- Organizational skills
- Communication skills
- Team worker
- Restorative
- Problem-solving
- Time management
- Community Service
- Harmony
- Responsibility
- Deliberative
- Includer
- CPR
- Staff supervision
- Certified lifeguard
- Analytical Thinking
Accomplishments
- Supervised team of 10 - 15 staff members.
- Documented and resolved fail audit which led to more training to improve skills.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Improved customer satisfaction by resolving issues in a timely manner.
- Consistently achieve deadlines and optimize workflow through efficient team collaboration.
- Recommend strategic process improvements to improve operations.
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Aquatics Supervisor
Great Wolf Lodge
10.2022 - Current
Personal Shopper
Hy-Vee, Inc.
09.2021 - 12.2021
Lifeguard
Great Wolf Lodge
11.2020 - Current
Cashier
Luby's Fuddruckers Restaurant
07.2020 - 10.2020
Associate of Arts - Social Work
Kansas City Kansas Community College
High School Diploma -
Sumner Academy Of Arts & Science