Ana Chaviano

• Scheduled appointments by phone or in person
• Collected co-payments or remaining balances by phone or in person
• Researched billing errors and discrepancies to initiate corrective action.
• Balanced cash, card & check drawer daily, maintaining records of each transactions.
• Monitored customer accounts for payment delinquency and initiated collection notices
• Manage incoming calls or contacted customers to discuss past-due accounts and negotiate payment plans.
• Responded to customer inquiries or issues on account with detailed information
• Generated and distributed monthly customer statements.

• Scheduled appointments by phone or in person
• Answered phone calls, answered questions or assisted with any issues patients needed
• Scheduled appointment for the patients with positive biopsies for Mohs surgeries
• Processed co-payments or balances and applied to each account
• Balanced cash, card & check drawer daily, maintaining records of each transactions
• Issued change, receipts or refunds to patients when needed
• Coordinated referrals from primary office for future appointments or procedures needed
• Called and faxed pharmacies to submit prescriptions and refills.
• Performed medical records management, including filing, organizing and scanning documents in each chart
• Learned duties for various positions and provided assistance when needed

**Dr. Kenneth Rosen retired & sold the practice early October of 2022 to Integrated Dermatology. We officially started with Integrated Dermatology in December of 2022 **

• Scheduled patient appointments such as C-sections, Inductions or any other surgeries
• Maintained up-to-date patient records with medical histories and test results
• Verified patients insurance
• Collected co-payments or any past due balances on the account
• Coordinated referrals from primary care physician office for specific procedures or any future visits
• Performed medical records management, including filing, organizing and scanning documents.
• Balanced any cash or credit card transactions daily at the end of each day
• Called and faxed pharmacies to submit prescriptions and refills.
• Assisted physicians with reaching out to patients to interpret lab results

• Answered phone calls and assisted with any issues presented
• Collected co-payments or outstanding balances on patients accounts
• Made in person bank deposits
• Verified accuracy of billing data and corrected discrepancies
• Issued change, receipts, or refunds when needed
• Monitored outstanding invoices and performed collections duties
• Maintained up-to-date customer records with accurate contact information
• Maintained detailed records of customer payments and billing adjustments
• Generated daily, weekly and monthly reports
• Called and faxed prescriptions or refills to the pharmacy
• Assisted physicians and other health care providers on patient care when needed