Ana Conde
Miami Beach,FL
Work Preference
Summary
Professional with previous administrative support experience at the Inter-American Development Bank in a professional international environment experience supporting office operations, coordinating events and corporate travel, purchasing supplies, communicating with vendors, and providing professional reception and customer service. Additional 3+ years of experience in a high-standard, fast-paced restaurant environment, with strong skills in multitasking, phone communication, order coordination, training, and attention to detail. College graduate with training in Microsoft Excel and public speaking.
Overview
2
2
Languages
1
1
Certification
12
12
years of professional experience
Work History
Team Member/Customer Service Associate
Avo Miami
Miami Beach, Florida
10.2024 - Current
- Answered incoming calls, processed orders, and responded to customer questions promptly, ensuring accurate and professional communication.
- Supported customers in a fast-paced, high-standard environment while managing multiple responsibilities to enhance customer satisfaction.
- Coordinated food and beverage orders for dine-in, takeout, and delivery while maintaining accuracy and attention to detail.
- Worked with kitchen and front-of-house staff to keep orders moving accurately and efficiently.
- Trained new team members on procedures and service standards to ensure consistent performance by demonstrating procedures, service standards, and daily responsibilities.
- Prepared juices, coffee, and other beverages while following company quality standards.
- Accepted vendor orders and deliveries, assisting management with supply management and daily operational needs to maintain workflow.
- Supported management with daily operational tasks and balanced competing priorities in a fast-paced environment.
Receptionist/Administrative Assistant
Inter American Development Bank
Caracas, Venezuela
10.2014 - 10.2016
- Provided reception and front-desk support for an international financial institution.
- Answered telephone calls, routed inquiries, and provided professional assistance to employees and visitors.
- Supported administrative department with daily office operations and organizational tasks.
- Managed multiple administrative requests, maintaining organization and accuracy while ensuring professional communication.
- Planned and coordinated corporate events, meetings, and office activities to support organizational goals.
- Coordinated corporate flights and travel arrangements for employees and visitors, ensuring timely and efficient travel experiences.
- Assisted with purchasing office supplies and communicating with vendors and suppliers.
Education
BBA - Business Administration
Nueva Esparta University
Caracas, Venezuela07-2016
Skills
- Administrative Support Event Coordination Travel Coordination Vendor Communication Purchasing & Supplies Telephone Communication Customer Service Microsoft Excel Scheduling & Coordination Organization Data Entry Multitasking Attention to Detail Team Collaboration Staff Training
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- Certificate in Public Speaking, Communications, and Management Presentations, Inter American Development Bank, 2015
- Certificate in Excel 2010 Intermediate, Kapacita C.A. Microsoft Partner, 2016
- Certificate Florida Food Handler, Premier Food Safety, 2024-2026
Timeline
Team Member/Customer Service Associate
Avo Miami
10.2024 - Current
Receptionist/Administrative Assistant
Inter American Development Bank
10.2014 - 10.2016
BBA - Business Administration
Nueva Esparta University