Ana Creighton

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Responded to customer calls and emails to answer questions about products and services.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.

Attend Incoming Call and populate information.

Provide answers of the prescription update and take orders

Process payment, refill, activated automatic refill

Activated automatic refill payment per request

Assist clinical inquire on coverage enrollment plan tiers benefit

Provide to Health professional , health insurance provider the structure of plan and the cover insurance plan

Manage function of group benefits at glance, including Medicare D cover overview group maintain,and billing account information

Document notes and reference as needed