Ana Cristina
Grand Rapids,MI
Summary
Seeking an entry-level position to begin my career in a high-level professional environment. To secure employment with a reputable company, where I can utilize my skills and studies background to the maximum.
Overview
5
5
years of professional experience
Work History
Patient Services Coordinator Family Medicine/Dental Receptionist
Buen Pastor Medical Center
02.2021 - 09.2023
- Organized and maintained patient charts with proper classification and filing systems.
- Oversaw patient registrations by collecting information, verifying benefits, and submitting paperwork.
- Coordinated insurance authorizations, collected co-payments, and resolved discrepancies.
- Answer telephone calls per day to schedule appointments and answer patient questions.
- Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
- Documented and managed patient information in computer systems.
- Scanned completed forms, identification, and insurance cards, maintaining patient documents folder.
Patient Services Coordinator / Dr Richard Taylor
Richard L. Taylor Office, Colon And Rectal Surgeon
01.2020 - 02.2021
- Answer phone calls, emails, and in-person inquiries
- Communicate with patients to set up and schedule optimal appointment times
- Gather and track medical information from patients
- Organize and input data into electronic health records
- Support office with administrative and secretarial tasks
- Communicate with the internal office team and providers to ensure patients are helped and everyday tasks are accomplished
Customer Service Cashier
Meat And Fish
01.2019 - 09.2020
- Communicate appropriately with fellow team members, treating others fairly and with respect
- Manage responsibilities on my shift
- Greet customers in a timely, friendly, and professional manner
- Responsible for managing specific guest needs and resolve problems with a sense of urgency
- Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed
- Responsible for supporting the training of other team members
- Accurately executing restaurant standards and marketing initiatives
- Prepare all products following appropriate recipes and procedures
- Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security.
Education
High School Diploma -
South Plantation High School
Associate of Science - Science
STUDENT, Broward College
Davie05.2023
Skills
- SKILLS & ABILITIES:
- Strong interpersonal, time management, and organizational skills
- Greeting Visitors
- Family Medicine
- Patient Flow Coordination
- Experience with computer programs, such as Microsoft Office
- Spanish Fluency
- Clinical Staff Management
- Patient Registration
VOLUNTEER
2016-2023
Adventure and Pathfinder Club Ministries Organization
Leader and collaborator in activities to support the community and the youth.
Jardin de Getsemani Seven Day Adventist Church and Fort Lauderdale Spanish SDA
Volunteer in support for the community of Villa Mella, Dominican Republic in events to help the church and fulfill its needs with service and actions.
Timeline
Patient Services Coordinator Family Medicine/Dental Receptionist
Buen Pastor Medical Center
02.2021 - 09.2023
Patient Services Coordinator / Dr Richard Taylor
Richard L. Taylor Office, Colon And Rectal Surgeon
01.2020 - 02.2021
Customer Service Cashier
Meat And Fish
01.2019 - 09.2020
High School Diploma -
South Plantation High School
Associate of Science - Science
STUDENT, Broward College
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