Ana Cruz
Cutler Bay,FL
Summary
Deli Manager with extensive experience in inventory management, staff supervision, and customer service. Proven track record in reducing food waste, enhancing product quality, and increasing sales through innovative strategies. Strong skills in supply chain management, staff training, and maintaining a safe, organized work environment.
Overview
34
34
years of professional experience
Work History
Deli Manager
Publix Supermarket
01.2001 - 02.2024
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Observed quality assurance standards to optimize freshness of deli products.
- Controlled inventory costs by carefully managing portion control and reducing waste.
Assistant Manager
Publix Super Market
04.1995 - 12.2000
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Deli Clerk Full Time
Publix Supermarket
01.1995 - 03.1995
- Greeted customers at counter to fulfill requests and answer questions.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Deli Clerk Part Time
Publix Supermarkets
02.1990 - 12.1994
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
Education
Commercial Secretary -
Moderno Institue
Honduras01.1981
High School Diploma -
Hibueras Institute
Honduras01.1978
Skills
- Customer Service
- Task Delegation
- Employee Supervision
- Inventory Management
- Staff Training
- Scheduling Coordination
- Worker Training
- Staff Management
Timeline
Deli Manager
Publix Supermarket
01.2001 - 02.2024
Assistant Manager
Publix Super Market
04.1995 - 12.2000
Deli Clerk Full Time
Publix Supermarket
01.1995 - 03.1995
Deli Clerk Part Time
Publix Supermarkets
02.1990 - 12.1994
Commercial Secretary -
Moderno Institue
High School Diploma -
Hibueras Institute
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