Summary
Overview
Work History
Education
Skills
Timeline
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Ana Custodio

Silver Spring,MD

Summary

Friendly and organized front desk professional with experience in customer service, admin work, and childcare. Comfortable using tools like Microsoft Office and Google Workspace, and great at keeping things running smoothly, and helping people feel welcome. Starting a Dental Assisting and Radiology course in August, and I am excited to grow in the dental field while bringing my strong communication and support skills to a new team.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Latin American Youth Center LAYC
Silver Spring, MD
10.2024 - 06.2025
  • Managed front desk operations, greeting clients and visitors professionally and providing high-quality customer service.
  • Scheduled appointments, maintained organized records, and updated detailed logs accurately.
  • Handled confidential information with discretion, ensuring compliance with privacy protocols.
  • Supported administrative tasks including attendance tracking, supply management, and communication with internal teams.
  • Assisted with data entry, calendar management, and office coordination to streamline daily operations.
  • Worked collaboratively with diverse teams to meet service goals and address client needs efficiently.

Childcare Provider

Private Family Employer
Odenton / Crofton, MD
09.2019 - 08.2024
  • Maintained detailed daily records, including health observations, meals, medications, and activity logs, demonstrating strong documentation skills.
  • Communicated effectively with parents and guardians about progress, behaviors, and upcoming events.
  • Ensured a safe, clean, and nurturing environment by enforcing hygiene and safety standards consistently.
  • Managed scheduling, organized activities, and coordinated transportation, showing strong time management and planning abilities.
  • Promoted positive social interactions and supported the emotional development of children through patient and empathetic care.
  • Addressed concerns promptly, providing solutions and maintaining high satisfaction among families served.

Education

Certificate Program - Dental Assisting And Radiology

Howard Community College
Columbia, MD
10-2025

High School Diploma -

Curso E Colégio Acesso
Curitiba, Brazil
01-2014

Skills

  • Empathy and Emotional Intelligence
  • Communication Skills
  • Adaptability and resilience
  • Organization and Focus
  • Leadership potential and presence
  • Problem-Solving and Initiative
  • Tech Savviness and Digital Literacy
  • Fluent in Portuguese and English
  • Customer service

Timeline

Front Desk Receptionist

Latin American Youth Center LAYC
10.2024 - 06.2025

Childcare Provider

Private Family Employer
09.2019 - 08.2024

Certificate Program - Dental Assisting And Radiology

Howard Community College

High School Diploma -

Curso E Colégio Acesso

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