Ana De La Rosa Alcocer
Dallas,TX
Summary
Retail professional with strong track record in managing store operations and driving customer satisfaction. Proven ability to support team collaboration and adapt to changing retail environments. Reliable, goal-oriented, and skilled in inventory management and customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Valet Trash Porter
Love Waste Management
Dallas, TX
10.2024 - Current
- Adhere to health and safety regulations while performing daily operational tasks.
- Collect and gather garbage from buildings, businesses and other facilities [5] days per week.
- Attend and participate in scheduled training programs, briefings and meetings required by company or assigned by supervisor.
Customer Service Associate
Amazon
Dallas, TX
12.2023 - 11.2024
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Maintained store organization and cleanliness, ensuring a welcoming shopping environment.
- Monitored inventory levels, assisting in restocking products as needed for optimal availability.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
Customer Service Representative
Teleperformance USA
Dallas, TX
02.2024 - 09.2024
- Resolved customer inquiries efficiently through various communication channels, ensuring high satisfaction levels.
- Handled escalated complaints professionally, demonstrating conflict resolution skills and maintaining customer loyalty.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Shift Leader
Walgreens
Dallas, TX
05.2020 - 06.2021
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Mentored and trained new team members on customer service standards and product knowledge.
- Managed inventory levels, coordinating stock replenishment to optimize sales opportunities.
- Conducted regular performance evaluations, providing constructive feedback to improve team productivity.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
High School Diploma -
Newport High School
Newport, ARSkills
- Customer service and support
- Sales techniques
- Cash handling
- Team leadership
- Problem-solving
- Efficient work ethic
- Retail experience
- Staff management
- Microsoft teams
Certification
- Mixologist, Texas School of Bartenders - Oct 2025
Languages
Spanish
Native or Bilingual
Timeline
Valet Trash Porter
Love Waste Management
10.2024 - Current
Customer Service Representative
Teleperformance USA
02.2024 - 09.2024
Customer Service Associate
Amazon
12.2023 - 11.2024
Shift Leader
Walgreens
05.2020 - 06.2021
High School Diploma -
Newport High School