Ana Deronja
Peabody,MA
Summary
Experienced Manager with a strength in managing multiple projects simultaneously and fostering a cohesive staff
Overview
21
21
years of professional experience
Work History
Staff Accountant
Doubletree Boston North Shore
06.2022 - Current
- Maintained general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
- Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
Office Manager
MP Construction
03.2020 - 06.2022
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Reconciled and corrected issues with financial records.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Handled all Marketing for the Company
Operations Manager
Homewood Suites by Island Hospitality
06.2019 - 03.2020
- Oversaw front desk, housekeeping and maintenance operations for 147-room property
- Received, recorded, and banked cash, checks, and vouchers
- Helped resolve accounting problems in multiple departments, collaborating with senior accounting staff to correct issues
- Handled all Account Payable and Receivable for the Hotel
- Oversaw the F&B department.
Reservations Manager/Rooms Supervisor
Hyatt Regency Cambridge
10.2007 - 06.2019
- Prepare weekly and monthly forecasts, as well as maintaining yield management
- Manage and Coordinate all group and individual reservations
- Prepare weekly Pick up Report for Sales and Events Team
- Work closely with Revenue Manager, Sales Department and the Front Office to facilitate customer bookings
- Provide supervision, training direction and leadership to the reservation Staff
- Create rate plans and work with the revenue manager to boost occupancy and the average achieved room rate
- Build and create websites though Passkey for all new booked Groups
- Work with Passkey to resolve interface issues to include accurate room pick up, duplicates and weekly audits
- Process Commission for Transient Reservations
- Set up Billing for all incoming Groups to assist the Accounting Department with invoicing
- Attend Strategy and Pick up Meetings weekly
- Helped roll out incentive programs for the Front Desk staff to generate more revenue for the hotel and create friendly competition amongst the team
- Performed basic accounting functions
- Hired and trained new reservations agents
Reservations Coordinator Front Desk Agent
Hyatt Regency Boston
06.2003 - 10.2007
- Process all reservation requests, changes and cancellations received by phone, fax or email
- Enter group rooming lists
- Worked closely with front desk to ensure function, process payments and group inventory control
- Provided customers with information about availability and pricing.
Education
Hospitality Management
Franz Anton Maulberch Schule
Langenargen, GermanySkills
- Customer relations
- Time management
- Staff Supervision
- Bookkeeping
- Fluent in English, German, and Bosnian
Timeline
Staff Accountant
Doubletree Boston North Shore
06.2022 - Current
Office Manager
MP Construction
03.2020 - 06.2022
Operations Manager
Homewood Suites by Island Hospitality
06.2019 - 03.2020
Reservations Manager/Rooms Supervisor
Hyatt Regency Cambridge
10.2007 - 06.2019
Reservations Coordinator Front Desk Agent
Hyatt Regency Boston
06.2003 - 10.2007
Hospitality Management
Franz Anton Maulberch Schule
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