YASSIR NEDDAR
Revere,MA
Languages
English
Full Professional
Arabic
Native or Bilingual
French
Full Professional
CREOLE
Professional Working
German
Limited Working
Japanese
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary
Ambitious Management Trainee with customer-focused approach and strong desire to learn all aspects of ''Food and Beverage'' Management industry. Talented leader, communicator and conflict manager with good multitasking and organizational skills. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
5
5
years of professional experience
Work History
Assistant Manager
North Boston, Delaware North Boston Flight
McClellan, Boston , US
10.2018 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Elevate Sales By 2% In Short Timeframe
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Accomplished multiple tasks within established timeframes.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted in organizing and overseeing assignments to drive operational excellence
Assistant Manager
Family Dollar
South Boston , MA
06.2018 - 09.2018
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Managed store organization, maintenance and purchasing functions.
- Resolved customer service issues promptly.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted in organizing and overseeing assignments to drive operational excellence
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Developed strategy to increase sales by 10 % and drive profits .
Supervisor
Dunkin' Donuts Franchising
Revere , MA
02.2018 - 05.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Reduce Labor by 10% .
- Maintained health and food safety standards at all stages, from storage through delivery.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Managed over 50 customer per day in my 8 hour Shift.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
Education
Bachelor - Literature Languages
HASSAN IBEN TABIT
MORROCO ,MARRAKECH06.2015
Skills
- Food and Beverage Management
- Restaurant Operation
- Safe Food Handling Practices
- Profit and Loss Control
- Price Identification
- POS System Operations
- Responding to Difficult Customers
- Front of House Management
- Delegating Assignments and Tasks
- Labor and Overhead Cost Estimation
- Staff Scheduling
- Money Handling
- Customer service experience ●
- Positive Attitude ● Fluent In three languages ● Team building ● Leadership ● Attention to details ● Ability to resolve customer grievances in timely and professional manner
- Sales growth
- Strategic planning
Accomplishments
- Elevate The Revenues and Sales By 2% In 6 Months with accuracy and efficiency...etc .
- Reach Out To Venders And Better Sales Representative
- Elevate The Prices And made Major Chang On The Menu .
- Accomplished to Decrease Labor ,Products Cost ,...etc .
- Passed All EcoSure Self Audit With A Higher Score .
Timeline
Assistant Manager
North Boston, Delaware North Boston Flight
10.2018 - Current
Assistant Manager
Family Dollar
06.2018 - 09.2018
Supervisor
Dunkin' Donuts Franchising
02.2018 - 05.2018
Bachelor - Literature Languages
HASSAN IBEN TABIT
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