Erik Anderson
Gloucester,MA
Summary
Energetic and progress driven employee with ten years of customer service experience in the customer service industry. Passionate and enthusiastic lengthy background in sports at all levels. Working in multiple settings while attending college, playing in high school, and attending Play by Play Sports Broadcasting Camp as a teenager, as well as working with a professional and college sports teams.
Overview
11
11
years of professional experience
Work History
Heritage Hall Ambassador
Boston Bruins (Delaware North)
02.2024 - Current
- Duties included working different interactive exhibits, maintaining the different technologies, preserving artifacts, and show customers the best possible experience in the work space.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
Fish Delivery Assistant
Halibut Jack Seafood
06.2013 - Current
- Safely loaded product on and off of delivery vehicle to minimize damage while in transit.
- Showed customer service skills when engaging with customers and suppliers in person and over the phone
- Reported customer questions, issues and complaints to management.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Sports Journalist
The Maine Campus Student Newspaper
03.2022 - 05.2023
- Pitched and developed new columns, consistently increasing readership with proven sports and reporting expertise.
- Delivered authoritative sports coverage with careful attention to game facts, stats and predictions.
- Reported on games, events, players, teams and other information pertaining to the University of Maine's sports department. Sports covered include football, field hockey, men's and women's basketball, men's and women's hockey, softball, and baseball.
- Discussed the happenings in professional sports leagues. Boston/New England sports were a main focus because of the location, but was not limited to it.
Sports Staff Member
University Of Maine Athletic Department
04.2021 - 05.2023
- Worked in a media/statistical staff for a Division 1 school.
- Primary focus was to call out and write down plays in live time accurately so they could be recorded electronically.
- Would enter the previous play into the program so that live statistics could be accessed by staff and fans alike as soon as possible
- Announced games as a play by play and color analyst for ESPN+ for several baseball, women's ice hockey and field hockey field hockey.
- Stationed a camera to give an optimal view and angles of a game to be broadcasted.
- Controlled the jumbotron to put up images of the game in action as well as sponsors and other messages.
Cashier
New Hampshire Liquor And Wine Outlet
06.2020 - 08.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
Assistant
Chill Staff, Dairy Queen
09.2017 - 08.2019
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Collaborated with team members to complete orders.
- Performed shift change tasks each day to keep store neat and running smoothly.
Patient Transporter
Beverly Hospital
09.2017 - 08.2019
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Warmly greeted patients and visitors and made each feel welcome.
Education
Bachelor of Media Studies - Media Studies
University of Maine
Orono, ME05.2023
High School Diploma -
Ipswich High School
06.2019
Skills
- People Skills
- Work ethic
- Ability to learn quickly and take constructive criticism
- Knowledge within the field of sports
- Active listening
- Computer skills
- Leadership
- Problem solving
- Time management
Timeline
Heritage Hall Ambassador
Boston Bruins (Delaware North)
02.2024 - Current
Sports Journalist
The Maine Campus Student Newspaper
03.2022 - 05.2023
Sports Staff Member
University Of Maine Athletic Department
04.2021 - 05.2023
Cashier
New Hampshire Liquor And Wine Outlet
06.2020 - 08.2022
Assistant
Chill Staff, Dairy Queen
09.2017 - 08.2019
Patient Transporter
Beverly Hospital
09.2017 - 08.2019
Fish Delivery Assistant
Halibut Jack Seafood
06.2013 - Current
Bachelor of Media Studies - Media Studies
University of Maine
High School Diploma -
Ipswich High School
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