Salome Quintero Hincapie
Revere,MA
Summary
Experienced customer service representative with a personable and dedicated approach. Recognized for teamwork, positive attitude, and ability to build rapport with clients. Committed to maintaining customer satisfaction and driving company success. Strong communication skills, enthusiastic attitude, and results-driven mindset.
Overview
5
5
years of professional experience
Work History
Server
Tap 151
2025.01 - Current
- Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
- Trained and mentored new servers in menu knowledge and service protocols.
- Coordinated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed multiple tables efficiently while maintaining attention to guest needs.
Bartender
Valsos table and Bar
2023.06 - 2025.05
- Balanced daily registers and generated sales reports for management.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Bartender Shift Manager
Antonias at the beach
2023.04 - 2025.03
- Coordinated with suppliers regarding product deliveries, pricing issues, discounts, and promotional offers.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Supervised bar operations, ensuring adherence to safety and health regulations.
- Trained and mentored new staff on cocktail preparation and customer service standards.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
Bartender
Bambara Cambridge
2022.10 - 2024.04
- Balanced daily registers and generated sales reports for management.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Server
Cafe Bonjour
2022.06 - 2023.04
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
Customer Service Manager
Divani
2021.01 - 2022.04
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Education
Certificate of Technical Studies - Logistic And Marketing
UNAB
Bucaramanga, SantanderScientific Tools To Achieve Goals In Your Personal - Workshop
UNAB
Bucaramanga, Santander2022-06
High School Diploma -
Colegio Cooperativo Comfenalco
Bucaramanga, Santander2021-11
Workshop - Young Entrepreneurs, My Business Model
Universidad Pontificia Bolivariana
Bucaramanga, Santander2021-07
Skills
- Bilingual
- Activity planning
- Schedule management
- Social media, design and illustration experience
- Customer service
- Strong multitasking
Timeline
Server
Tap 151
2025.01 - Current
Bartender
Valsos table and Bar
2023.06 - 2025.05
Bartender Shift Manager
Antonias at the beach
2023.04 - 2025.03
Bartender
Bambara Cambridge
2022.10 - 2024.04
Server
Cafe Bonjour
2022.06 - 2023.04
Customer Service Manager
Divani
2021.01 - 2022.04
Certificate of Technical Studies - Logistic And Marketing
UNAB
High School Diploma -
Colegio Cooperativo Comfenalco
Workshop - Young Entrepreneurs, My Business Model
Universidad Pontificia Bolivariana
Scientific Tools To Achieve Goals In Your Personal - Workshop
UNAB