Summary
Overview
Work History
Education
Skills
Languages
Timeline
Manager

Marisela Castaneda

Tulsa,OK

Summary

Dynamic and results-driven professional with extensive experience at Texas Roadhouse Restaurant, excelling in team leadership and employee engagement. Proven ability to enhance customer satisfaction through effective problem-solving and communication. Bilingual with strong adaptability and time management skills, committed to fostering high-performing teams and achieving strategic goals.

Overview

2021
2021
years of professional experience

Work History

Server

Texas Roadhouse Restaurant
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Manager

Doña Glorias
05.2017 - 05.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.

Housekeeper

Whindham Hotel
05.2014 - 02.2017
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Education

GED -

Del Sol High School
Las Vegas, NV
06.2014

Skills

    Bilingual

    communication

    problem-solving

    critical thinking

    Fast learner

    Bilingual

    adaptability

    time management

    teamwork

    leadership,

    and technical skills relevant to the industry

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Manager

Doña Glorias
05.2017 - 05.2020

Housekeeper

Whindham Hotel
05.2014 - 02.2017

Server

Texas Roadhouse Restaurant

GED -

Del Sol High School
Marisela Castaneda