Summary
Overview
Work History
Education
Skills
Timeline
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Ana DIAZ JR

BROWNSVILLE,TX

Summary

Dynamic medical receptionist and referral coordinator at Antonio M Diaz Jr., skilled in front desk operations and appointment scheduling. Enhanced patient satisfaction through compassionate service and streamlined referral processes, ensuring timely access to care. Proven ability to manage high call volumes while maintaining professionalism and accuracy in medical documentation.

Overview

7
7
years of professional experience

Work History

Medical Receptionist

Antonio M Diaz Jr
06.2018 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Supported office staff and operational requirements with administrative tasks.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Optimized appointment scheduling to maximize doctor availability.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
  • Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
  • Improved patient follow-up, reducing missed appointments through effective reminder calls.
  • Reduced administrative errors by consistently verifying insurance information.
  • Supported patient care by scheduling appointments to accommodate urgent health needs.
  • Increased patient satisfaction by answering inquiries with empathy and professionalism.

Referral Coordinator

Antonio M Diaz Jr.
06.2018 - Current
  • Scheduled appointments with specialists on behalf of clients.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
  • Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
  • Assisted with completion of referral forms and verified data accuracy and completion
  • Monitored referrals to foster timely completion and followed up with physicians to facilitate.
  • Streamlined referral process by implementing efficient tracking and communication systems.

Education

BISD
Brownsville, TX

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology

Timeline

Medical Receptionist

Antonio M Diaz Jr
06.2018 - Current

Referral Coordinator

Antonio M Diaz Jr.
06.2018 - Current

BISD

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