Ana Duran
Milwaukee
Summary
Dedicated hospitality professional with a proven track record at Springhill Suites By Marriott, excelling in guest relations and health compliance. Recognized for enhancing guest satisfaction through meticulous cleaning techniques and effective teamwork. Skilled in sanitization procedures and delivering exceptional customer service, ensuring a welcoming environment for all guests.
Overview
11
11
years of professional experience
Work History
Housekeeping Room Attendant
Springhill Suites By Marriott
11.2024 - Current
- Maintained cleanliness and organization of guest rooms and common areas to enhance guest satisfaction.
- Inspected rooms for maintenance issues, reporting concerns promptly to ensure operational efficiency.
- Collaborated with team members to uphold high standards of service and hospitality throughout the property.
- Assisted in developing training materials for staff orientation, enhancing understanding of brand standards and procedures.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Crew Member
McDonald's Restaurant
02.2015 - 11.2024
- Delivered exceptional customer service, ensuring satisfaction and prompt resolution of inquiries.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and cleanliness.
- Collaborated with team members to streamline operations during peak hours, enhancing service speed.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Cetis
Mexico Skills
- Customer service
- Guest relations
- Vacuuming and sweeping
- Cleaning techniques
- Health and safety compliance
- Guest service and support
- Sanitization procedures
- Restocking supplies
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Room Attendant
Springhill Suites By Marriott
11.2024 - Current
Crew Member
McDonald's Restaurant
02.2015 - 11.2024
High School Diploma -
Cetis