ANA VALERIA ENAMORADO
Miami,FL
Summary
Customer-focused professional with international experience in aviation, hospitality, and customer service. Former cabin crew member with Emirates, skilled in passenger safety, conflict resolution, and delivering exceptional service in multicultural environments. Currently pursuing an Associate in Business Administration at Miami Dade College while continuing to develop leadership and communication skills
Overview
1
1
Certification
7
7
years of professional experience
Work History
Host/Barista/Pool Server
Gale Hotel
Miami, United States
08.2025 - Current
- Delivered exceptional guest service in luxury hospitality environment to enhance guest experience.
- Managed guest seating, reservations, and dining flow to optimize service efficiency.
- Deliver food and beverage service to pool guests.
- Prepared and served specialty coffee beverages with precision at the café. specialty coffee beverages with accuracy.
- Collaborated with team members to uphold high service standards, ensuring consistent guest satisfaction.
Flight Attendant
Emirates Airlines
Dubai, United Arab Emirates
04.2023 - 08.2025
- Responded effectively to onboard emergencies and safety situations.
- Conducted pre-flight checks and emergency procedures to ensure passenger safety and compliance with regulations.
- Provided exceptional customer service to enhance passenger experience and address diverse needs.
- Ensured adherence to aviation regulations and company procedures to maintain operational standards.
- Worked with multinational crew in a fast-paced environment.
Server
NPJ Group Corporation
Miami, United States
02.2020 - 03.2023
- Delivered professional dining service in a high-volume restaurant.
- Coordinated with kitchen and service staff to deliver timely service.
- Processed orders and payments accurately to ensure smooth transactions.
- Guided guests in menu selections to enhance dining experience.
- Built strong customer relationships through attentive service.
Education
Associate in Arts - Business Administration
Miami Dade College
Miami, FL12-2025
High School Diploma -
Miami Beach Senior High School
Miami Beach, FL12-2019
Skills
- Hospitality
- Customer Service
- Guest complaint resolution
- Passenger Safety
- Communication Skills
- Teamwork
- Multitasking proficiency
- Attention to Detail
- Problem Solving
- Conflict Resolution
- Adaptability
- Time Management
- Professional appearance
Certification
- Emirates Cabin Crew Training
- L'Art du Vin
- Hospitality Learning Experience
- College Credit Certificate - Business Specialist
- General Business
Languages
- English, Fluent
- Spanish, Native
Timeline
Host/Barista/Pool Server
Gale Hotel
08.2025 - Current
Flight Attendant
Emirates Airlines
04.2023 - 08.2025
Server
NPJ Group Corporation
02.2020 - 03.2023
Associate in Arts - Business Administration
Miami Dade College
High School Diploma -
Miami Beach Senior High School