Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Ana Enamorado Amador

Ana Enamorado Amador

Miami,FL

Summary

Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Flight Attendant

Emirates Airline
04.2023 - 08.2025
  • - Delivered exceptional in-flight service to over 1,000 passengers monthly, enhancing customer satisfaction and loyalty.
  • - Ensured passenger safety by applying emergency procedures with accuracy and calmness.
  • - Excelled in multicultural communication, fostering clear and compassionate interactions with diverse passengers.
  • - Upheld the premium hospitality standards and elegance of Emirates.

Server/Coffee Barista

NPJ Group Corporation
02.2020 - 03.2023
  • - Provided attentive service in a fast-paced dining environment.
  • - Ensured order accuracy, promoted menu items, and maintained a welcoming atmosphere.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Host

Maxine's Bistro
01.2019 - 01.2020
  • - Greeted and seated guests with professionalism and warmth.
  • - Coordinated seating flow to ensure smooth operations and a positive dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

Associate of Arts - Business Administration

Miami Dade College
09.2025

High School Diploma - undefined

Miami Beach Senior High School
05.2019

Skills

  • - Customer Service Excellence
  • - Emergency Response Procedures
  • - Multicultural Communication
  • - Team Collaboration
  • - Warm and Professional Guest Interaction
  • Strong work ethic
  • Attention to detail
  • Team collaboration
  • Hospitality service expertise
  • Food and beverage service
  • Time management

Accomplishments

  • - Recognized for consistently delivering premium service and elevating the travel experience.
  • - Successfully handled in-flight incidents with poise, ensuring safety and comfort.
  • - Strengthened team collaboration through reliability and effective communication.

Certification

  • - Business Class Upgrade Course – Emirates Aviation College, Dubai (2025-05)
  • - L’art du Vin – Business Class Wine Program – Emirates, Dubai (2025-04)
  • - Hospitality Learning Experience – Emirates & EHL Advisory Services (2023-06)

Languages

- English
- Spanish

Timeline

Flight Attendant

Emirates Airline
04.2023 - 08.2025

Server/Coffee Barista

NPJ Group Corporation
02.2020 - 03.2023

Host

Maxine's Bistro
01.2019 - 01.2020

High School Diploma - undefined

Miami Beach Senior High School

Associate of Arts - Business Administration

Miami Dade College

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